Author Topic: account password change  (Read 931 times)

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Offline dfrenz

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account password change
« on: March 18, 2020, 04:17:21 PM »
I have been unable to get into my account and want to change my password. I have asked Avast to e-mail the procedure to do this but have not received an e-mail. does anyone know how to change account password? I need to pay for my yearly subscription and I can't get into my account.
thank you for any help

Online bob3160

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Re: account password change
« Reply #1 on: March 18, 2020, 04:28:45 PM »
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, AvastOmni 21.6, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline dfrenz

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Re: account password change
« Reply #2 on: March 18, 2020, 04:47:53 PM »
I tried this but I don't know my current password so I can't change the password. If I delete my account, that's a whole different problem

Offline r@vast

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Re: account password change
« Reply #3 on: March 19, 2020, 06:24:16 PM »
I tried this but I don't know my current password so I can't change the password. If I delete my account, that's a whole different problem

Hi, if you follow the instructions as outlined in the article, then the last step will ask you to enter a new password twice.
You do not need to know the old password.
Furthermore, the my.avast.com account allows you to view your subscription details.
To change your order details you need to follow the instructions we sent you (via support ticket).
I hope this helps in clarifying the issue.