Author Topic: Removal and Re-Installation issues...  (Read 1846 times)

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Offline PepperoniParakeet

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Removal and Re-Installation issues...
« on: March 19, 2020, 04:05:28 AM »
Good day to all.

My problem started about four days ago. Avast began to pop up, but nothing but a blank white box would come up. This was always random. I'd close the program via TaskManager, try and restart it, same issue. I would try and update it, but nothing but the white box would pop up. I tried reparing it, same white box. So, I uninstalled it. I restart after it tells me to, use CCleaner to clear any leftovers out, reboot one more time. I come back to reinstall. I get the following message.

"avast installer cannot continue because the last avast operation was performed without restarting. please reboot your computer first and then run the installer again."

Yes, I restarted. Over and over, same message. Used the uninstaller, did my regedit sweep (might have missed something.)
Used the system ninja app. Going a little...nuts, honestly. Below is my most recent log.


2020-03-19 02:47:26.940Infoinstup[13236,13264]Command: '"C:\WINDOWS\Temp\asw.4b40a4ee76fed913\instup.exe" /edition:1 /ga_clientid:650cc727-222c-4c26-bf94-d3548d0aee6e /guid:23e99a9d-e9ef-47a4-a8c5-2c306acd7622 /prod:ais /sfx:lite /sfxstorage:C:\WINDOWS\Temp\asw.4b40a4ee76fed913 /ga_clientid:650cc727-222c-4c26-bf94-d3548d0aee6e /edat_dir:C:\WINDOWS\Temp\asw.81c1fdd2fe00cecd'
2020-03-19 02:47:26.940Infoinstup[13236,13264]CPU: Intel(R) Celeron(R) CPU J3355 @ 2.00GHz,2
2020-03-19 02:47:26.940Infoinstup[13236,13264]OS: Windows 10 (10.0.18363) x64
2020-03-19 02:47:26.940Infoinstup[13236,13264]setup: x64
2020-03-19 02:47:26.940Infoinstup[13236,13264]Memory: 76% load. Phys:952340/4013244K free, Page:7499252/11091132K free, Virt:135287107244/137438953344K free
2020-03-19 02:47:26.940Infoinstup[13236,13264]DISKs: C:\ - 576896MB free / 917GB total
2020-03-19 02:47:26.940Infoinstup[13236,13264]DISKs: D:\ - 1612MB free / 13GB total
2020-03-19 02:47:26.940Infoinstup[13236,13264]Running module version: instup.exe - '20.1.5069.0'
2020-03-19 02:47:26.940Infoinstup[13236,13264]Running module version: Instup.dll - '20.1.5069.0'
2020-03-19 02:47:26.956Infomutex[13236,13264]The ownership of the fallback mutex has been successfully taken.
2020-03-19 02:47:27.310Infoshepsync[13236,13264]Wait interval 60
2020-03-19 02:47:27.310Infoini_access[13236,10504]watch task for C:\WINDOWS\Temp\asw.4b40a4ee76fed913\config.def started
2020-03-19 02:47:27.310Infoini_access[13236,10504]watch task for C:\WINDOWS\Temp\asw.4b40a4ee76fed913\avast5.ini started
2020-03-19 02:47:27.342Infoshepsync[13236,13264]Trying server IP address '5.62.40.69'
2020-03-19 02:47:29.002Infoshepsync[13236,13264]Download of config file config.def from shepherd.ff.avast.com succeeded.
2020-03-19 02:47:29.118Infoshepsync[13236,13264]Config file C:\WINDOWS\Temp\asw.4b40a4ee76fed913\config.def successfully updated to version 3413
2020-03-19 02:47:32.428Infoshepsync[13236,13264]Postpone interval was reset
2020-03-19 02:47:32.960Infoini_access[13236,10504]watch task for C:\WINDOWS\Temp\asw.4b40a4ee76fed913\burger_client.ini started
2020-03-19 02:47:33.092Infowizard[13236,13264]Running module version: HTMLayout.dll - '3.3.2.1'
2020-03-19 02:47:33.330Infowizard[13236,13264]Loaded module version: C:\Windows\Temp\asw.4b40a4ee76fed913\HTMLayout.dll - '3.3.2.1'
2020-03-19 02:47:34.649Infowizard[13236,13264]Setup gui was successfully started.

I really like Avast and can't see myself using anything else. But if this persists, Unfortunately I'll have to.

Offline Asyn

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Re: Removal and Re-Installation issues...
« Reply #1 on: March 19, 2020, 06:14:38 AM »
- Which Avast..? (Free/Pro/IS/Premium)
- Which version/build of Avast..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
Win 8.1 [x64] - Avast PremSec 21.11.6787.IBC [UI.681] - EEK - Firefox ESR 91.3 [NS/uBO/PB] - TB 91.3.2
Avast-Tools: Secure Browser 96.0 - Cleanup 21.4 - SecureLine 5.14 - Driver Updater 21.4 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Brooksy63

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Re: Removal and Re-Installation issues...
« Reply #2 on: March 19, 2020, 12:15:37 PM »
Same problem. Neither online or offline installer will run. Had tried repair initially then a reinstall using online installer. Then removed avast but now can't install it at all despite a number of restarts, run ccleaner but no luck.


2020-03-19 11:07:57.241Infoinstup[8228,8200]Command: '"C:\WINDOWS\Temp\asw.df17513ac2f2067f\instup.exe" /edition:1 /ga_clientid:86c72233-a6af-4e78-9ea5-f43ed6e72485 /guid:a2b91f32-d8fd-4380-a711-1545b6896e9a /prod:ais /sfx:lite /sfxstorage:C:\WINDOWS\Temp\asw.df17513ac2f2067f'
2020-03-19 11:07:57.241Infoinstup[8228,8200]CPU: Pentium(R) Dual-Core CPU       T4400  @ 2.20GHz,2
2020-03-19 11:07:57.241Infoinstup[8228,8200]OS: Windows 10 (10.0.18363) x64
2020-03-19 11:07:57.241Infoinstup[8228,8200]setup: x64
2020-03-19 11:07:57.241Infoinstup[8228,8200]Memory: 55% load. Phys:1848448/4122596K free, Page:7349860/9758692K free, Virt:135287107748/137438953344K free
2020-03-19 11:07:57.241Infoinstup[8228,8200]DISKs: C:\ - 35410MB free / 75GB total
2020-03-19 11:07:57.241Infoinstup[8228,8200]DISKs: D:\ - 45051MB free / 75GB total
2020-03-19 11:07:57.241Infoinstup[8228,8200]DISKs: E:\ - 14336MB free / 61GB total
2020-03-19 11:07:57.241Infoinstup[8228,8200]DISKs: F:\ - 29756MB free / 85GB total
2020-03-19 11:07:57.241Infoinstup[8228,8200]Running module version: instup.exe - '20.1.5069.0'
2020-03-19 11:07:57.241Infoinstup[8228,8200]Running module version: Instup.dll - '20.1.5069.0'
2020-03-19 11:07:57.241Infomutex[8228,8200]The ownership of the fallback mutex has been successfully taken.
2020-03-19 11:07:57.288Infoshepsync[8228,8200]Wait interval 60
2020-03-19 11:07:57.288Infoini_access[8228,5292]watch task for C:\WINDOWS\Temp\asw.df17513ac2f2067f\config.def started
2020-03-19 11:07:57.288Infoini_access[8228,5292]watch task for C:\WINDOWS\Temp\asw.df17513ac2f2067f\avast5.ini started
2020-03-19 11:07:57.319Infoshepsync[8228,8200]Trying server IP address '77.234.46.23'
2020-03-19 11:07:57.881Infoshepsync[8228,8200]Download of config file config.def from shepherd.ff.avast.com succeeded.
2020-03-19 11:07:57.913Infoshepsync[8228,8200]Config file C:\WINDOWS\Temp\asw.df17513ac2f2067f\config.def successfully updated to version 3413
2020-03-19 11:08:00.960Infoshepsync[8228,8200]Postpone interval was reset
2020-03-19 11:08:02.335Infoini_access[8228,5292]watch task for C:\WINDOWS\Temp\asw.df17513ac2f2067f\burger_client.ini started
2020-03-19 11:08:02.428Infowizard[8228,8200]Running module version: HTMLayout.dll - '3.3.2.1'
2020-03-19 11:08:02.491Infowizard[8228,8200]Loaded module version: C:\Windows\Temp\asw.df17513ac2f2067f\HTMLayout.dll - '3.3.2.1'
2020-03-19 11:08:02.585Infowizard[8228,8200]Setup gui was successfully started.

Offline Brooksy63

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Re: Removal and Re-Installation issues...
« Reply #3 on: March 19, 2020, 03:35:15 PM »
Update: Downloaded and ran the clear utility in safe mode but issue still persists

When I run offline installer get same error that need to restart to complete previous operation.


2020-03-19 14:26:09.419Infoinstup[7440,6572]Command: '"C:\WINDOWS\Temp\asw.1059771d6de00761\instup.exe" /edition:1 /ga_clientid:a4fccdbf-b9e0-4c72-a412-c7b7adcb728c /guid:276f64e2-386b-4bd6-9bc7-9abfda52092f /prod:ais /sfx /sfxstorage:C:\WINDOWS\Temp\asw.1059771d6de00761'
2020-03-19 14:26:09.419Infoinstup[7440,6572]CPU: Pentium(R) Dual-Core CPU       T4400  @ 2.20GHz,2
2020-03-19 14:26:09.419Infoinstup[7440,6572]OS: Windows 10 (10.0.18363) x64
2020-03-19 14:26:09.419Infoinstup[7440,6572]setup: x86
2020-03-19 14:26:09.419Infoinstup[7440,6572]Memory: 48% load. Phys:2130012/4122596K free, Page:4194303/4194303K free, Virt:4006156/4194176K free
2020-03-19 14:26:09.419Infoinstup[7440,6572]DISKs: C:\ - 34857MB free / 75GB total
2020-03-19 14:26:09.419Infoinstup[7440,6572]DISKs: D:\ - 38016MB free / 75GB total
2020-03-19 14:26:09.419Infoinstup[7440,6572]DISKs: E:\ - 14336MB free / 61GB total
2020-03-19 14:26:09.419Infoinstup[7440,6572]DISKs: F:\ - 29756MB free / 85GB total
2020-03-19 14:26:09.419Infoinstup[7440,6572]Running module version: instup.exe - '20.1.5069.0'
2020-03-19 14:26:09.419Infoinstup[7440,6572]Running module version: Instup.dll - '20.1.5069.0'
2020-03-19 14:26:09.419Infomutex[7440,6572]The ownership of the fallback mutex has been successfully taken.
2020-03-19 14:26:09.435Noticeservers[7440,6572]Load: 'urlpgm' key used as the program repository.
2020-03-19 14:26:09.466Infoservers[7440,6572]Server definition(s) loaded from 'C:\WINDOWS\Temp\asw.1059771d6de00761\servers.def'
2020-03-19 14:26:09.482Infoprod[7440,6572]LoadPartInfo: program = prg_ais-1401095d returned 0x00000000
2020-03-19 14:26:09.482Infoprod[7440,6572]LoadPartInfo: setup = setup_ais-1401095d returned 0x00000000
2020-03-19 14:26:09.482Infoprod[7440,6572]LoadUatInfo: uat.vpx returned 0x00000000
2020-03-19 14:26:09.482Infoprod[7440,6572]LoadUatInfo: uat64.vpx returned 0x00000000
2020-03-19 14:26:09.482Infoprod[7440,6572]LoadUatInfo: uata64.vpx returned 0x00000000
2020-03-19 14:26:09.482Infoengine[7440,6572]LoadLatestProdAndParts: product file 'prod-pgm.vpx' was successfully loaded.
2020-03-19 14:26:10.013Infouat[7440,6572]UpdateLatestPartInfo: called, repo_id: 'iavs9x', part_id: program, installed_ver: ffffffff, latest_ver: 1401095d
2020-03-19 14:26:10.044Infoengine[7440,6572]LoadLatestProdAndParts: part file part-prg_ais-1401095d.vpx was successfully loaded.
2020-03-19 14:26:10.169Infoinstcore[7440,6572]PkgLoadProductInfo: product XML was successfully loaded for part 'program'.
2020-03-19 14:26:10.169Infouat[7440,6572]UpdateLatestPartInfo: called, repo_id: 'iavs9x', part_id: setup, installed_ver: ffffffff, latest_ver: 1401095d
2020-03-19 14:26:10.201Infoengine[7440,6572]LoadLatestProdAndParts: part file part-setup_ais-1401095d.vpx was successfully loaded.
2020-03-19 14:26:10.232Infoinstcore[7440,6572]PkgLoadProductInfo: product XML was successfully loaded for part 'setup'.
2020-03-19 14:26:10.247Infoprod[7440,6572]LoadPartInfo: jrog2 = jrog2-567 returned 0x00000000
2020-03-19 14:26:10.247Infoprod[7440,6572]LoadPartInfo: vps = vps_windows-20022300 returned 0x00000000
2020-03-19 14:26:10.247Infoengine[7440,6572]LoadLatestProdAndParts: product file 'prod-vps.vpx' was successfully loaded.
2020-03-19 14:26:10.263Infoengine[7440,6572]LoadLatestProdAndParts: part file part-jrog2-567.vpx was successfully loaded.
2020-03-19 14:26:10.279Infoengine[7440,6572]LoadLatestProdAndParts: part file part-vps_windows-20022300.vpx was successfully loaded.
2020-03-19 14:26:10.294Infoinstcore[7440,6572]PkgLoadProductInfo: product XML was successfully loaded for part 'vps'.
2020-03-19 14:26:10.576Infoshepsync[7440,6572]Wait interval 60
2020-03-19 14:26:10.576Infoini_access[7440,2896]watch task for C:\WINDOWS\Temp\asw.1059771d6de00761\config.def started
2020-03-19 14:26:10.576Infoini_access[7440,2896]watch task for C:\WINDOWS\Temp\asw.1059771d6de00761\avast5.ini started
2020-03-19 14:26:10.607Infoshepsync[7440,6572]Trying server IP address '5.62.48.204'
2020-03-19 14:26:16.826Infoshepsync[7440,6572]Download of config file config.def from shepherd.ff.avast.com succeeded.
2020-03-19 14:26:16.857Infoshepsync[7440,6572]Config file C:\WINDOWS\Temp\asw.1059771d6de00761\config.def successfully updated to version 3414
2020-03-19 14:26:19.935Infoshepsync[7440,6572]Postpone interval was reset
2020-03-19 14:26:19.997Infolicense[7440,6572]request to: https://alpha-license-dealer.ff.avast.com/common/v1/device/unattendedtrial
2020-03-19 14:26:20.888Infolicense[7440,6572]request to: https://alpha-license-dealer.ff.avast.com/common/v1/device/discoverwks
2020-03-19 14:26:21.216Infolicense[7440,6572]request to: https://alpha-iqs.ff.avast.com/inifiles
2020-03-19 14:26:21.404Infoini_access[7440,1644]watch task for C:\WINDOWS\Temp\asw.1059771d6de00761\burger_client.ini started
2020-03-19 14:26:22.091Infowizard[7440,6572]Running module version: HTMLayout.dll - '3.3.2.1'
2020-03-19 14:26:22.122Infowizard[7440,6572]Loaded module version: C:\Windows\Temp\asw.1059771d6de00761\HTMLayout.dll - '3.3.2.1'
2020-03-19 14:26:22.232Infowizard[7440,6572]Setup gui was successfully started.

Offline bob3160

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Re: Removal and Re-Installation issues...
« Reply #4 on: March 19, 2020, 04:00:02 PM »
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, AvastOmni 21.6, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline PepperoniParakeet

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Re: Removal and Re-Installation issues...
« Reply #5 on: March 19, 2020, 05:05:41 PM »

Offline PepperoniParakeet

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Re: Removal and Re-Installation issues...
« Reply #6 on: March 19, 2020, 05:14:55 PM »
- Which Avast..? (Free/Pro/IS/Premium)
- Which version/build of Avast..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
Free version, Windows 10 64 Bit Home version, OS 18363.720, SP Version 1909
Malwarebytes, Comodo
Nothing else before Avast on this PC. I had the paid version but canceled after my 2 years were up. I reverted back to the free version, with no problems up until this week.

Offline bob3160

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    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Removal and Re-Installation issues...
« Reply #7 on: March 19, 2020, 06:00:46 PM »
- Which Avast..? (Free/Pro/IS/Premium)
- Which version/build of Avast..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
Free version, Windows 10 64 Bit Home version, OS 18363.720, SP Version 1909
Malwarebytes, Comodo
Nothing else before Avast on this PC. I had the paid version but canceled after my 2 years were up. I reverted back to the free version, with no problems up until this week.
Most likely the problem is Comodo. This is based on other reported problems which were solved after Comodo was eliminated from the installed programs.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, AvastOmni 21.6, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline PepperoniParakeet

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Re: Removal and Re-Installation issues...
« Reply #8 on: March 20, 2020, 12:20:08 AM »
- Which Avast..? (Free/Pro/IS/Premium)
- Which version/build of Avast..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
Free version, Windows 10 64 Bit Home version, OS 18363.720, SP Version 1909
Malwarebytes, Comodo
Nothing else before Avast on this PC. I had the paid version but canceled after my 2 years were up. I reverted back to the free version, with no problems up until this week.
Most likely the problem is Comodo. This is based on other reported problems which were solved after Comodo was eliminated from the installed programs.
awww. Well, time to find another firewall! Thank you for telling me.