Author Topic: Lost upgrade Avast Premium Security  (Read 1647 times)

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Offline Matteo104

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Lost upgrade Avast Premium Security
« on: March 19, 2020, 11:34:38 AM »
Hi,

last 14th March 2020 I bought update to Avast Premium Security from web.
Unfortunately yesterday I had a problem with Avast Password and notification propose to reinstall Avast Free.
After the procedure I lost update and now I don't know how to recover it because I don't have the activation code.

Is there someone who can help me.?

Thanks a lot.

Offline Asyn

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Re: Lost upgrade Avast Premium Security
« Reply #1 on: March 19, 2020, 11:51:12 AM »
Did you buy from Avast directly or from a reseller..?
Win 8.1 [x64] - Avast PremSec 22.1.6864.IBC [UI.688] - EEK - Firefox ESR 91.5 [NS/uBO/PB] - TB 91.5.0
Avast-Tools: Secure Browser 97.1 - Cleanup 21.4 - SecureLine 5.15 - Driver Updater 21.4 - CCleaner 5.88
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Matteo104

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Re: Lost upgrade Avast Premium Security
« Reply #2 on: March 19, 2020, 12:35:06 PM »
I Bought directly from Avast.

Offline Asyn

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Re: Lost upgrade Avast Premium Security
« Reply #3 on: March 19, 2020, 12:40:28 PM »
Win 8.1 [x64] - Avast PremSec 22.1.6864.IBC [UI.688] - EEK - Firefox ESR 91.5 [NS/uBO/PB] - TB 91.5.0
Avast-Tools: Secure Browser 97.1 - Cleanup 21.4 - SecureLine 5.15 - Driver Updater 21.4 - CCleaner 5.88
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Matteo104

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Re: Lost upgrade Avast Premium Security
« Reply #4 on: March 19, 2020, 01:49:06 PM »
...the link does not work..

This is the message :

"Message from Avast I.T. Department (404 page)
There seems to be a problem with this page"

Offline Asyn

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Re: Lost upgrade Avast Premium Security
« Reply #5 on: March 20, 2020, 06:22:39 AM »
Strange, the link used to work and is still referenced in the FAQ... :-\
https://support.avast.com/article/24/ (Orders/Subscriptions/Refunds)
Win 8.1 [x64] - Avast PremSec 22.1.6864.IBC [UI.688] - EEK - Firefox ESR 91.5 [NS/uBO/PB] - TB 91.5.0
Avast-Tools: Secure Browser 97.1 - Cleanup 21.4 - SecureLine 5.15 - Driver Updater 21.4 - CCleaner 5.88
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline r@vast

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Re: Lost upgrade Avast Premium Security
« Reply #6 on: March 20, 2020, 11:20:55 AM »
Hi,

last 14th March 2020 I bought update to Avast Premium Security from web.
Unfortunately yesterday I had a problem with Avast Password and notification propose to reinstall Avast Free.
After the procedure I lost update and now I don't know how to recover it because I don't have the activation code.

Is there someone who can help me.?

Thanks a lot.

Hi,

For most products, you can view your activation code directly in your Avast Account (https://my.avast.com) when you log in with the email address you used to make your purchase.

Offline r@vast

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Re: Lost upgrade Avast Premium Security
« Reply #7 on: March 20, 2020, 11:45:51 AM »
...the link does not work..

This is the message :

"Message from Avast I.T. Department (404 page)
There seems to be a problem with this page"

Hi,

Concerning this link: https://www.avast.com/resend-license-paid.php
We are working on getting it fixed.

Offline Asyn

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Re: Lost upgrade Avast Premium Security
« Reply #8 on: March 20, 2020, 11:50:42 AM »
Concerning this link: https://www.avast.com/resend-license-paid.php
We are working on getting it fixed.
Sounds good, thanks r@vast. :)
Win 8.1 [x64] - Avast PremSec 22.1.6864.IBC [UI.688] - EEK - Firefox ESR 91.5 [NS/uBO/PB] - TB 91.5.0
Avast-Tools: Secure Browser 97.1 - Cleanup 21.4 - SecureLine 5.15 - Driver Updater 21.4 - CCleaner 5.88
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Matteo104

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Re: Lost upgrade Avast Premium Security
« Reply #9 on: March 22, 2020, 05:14:37 PM »
Thanks everyone for the advice.

I asked for customer service help because I just can't find the license key in any section of my Avast account.

Offline bob3160

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Re: Lost upgrade Avast Premium Security
« Reply #10 on: March 22, 2020, 08:10:18 PM »

Contact Sales:  https://support.avast.com/en-us/contact/enter/
If you don't have an order # use 00000000 then explain your problem.
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Offline r@vast

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Re: Lost upgrade Avast Premium Security
« Reply #11 on: March 23, 2020, 03:59:00 PM »
Thanks everyone for the advice.

I asked for customer service help because I just can't find the license key in any section of my Avast account.

Hi,
please PM the email address you used for the order.

Offline Asyn

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Re: Lost upgrade Avast Premium Security
« Reply #12 on: March 26, 2020, 01:34:52 PM »
Concerning this link: https://www.avast.com/resend-license-paid.php
We are working on getting it fixed.
Hi r@vast, any ETA for a fix..!? The link is still broken.
Win 8.1 [x64] - Avast PremSec 22.1.6864.IBC [UI.688] - EEK - Firefox ESR 91.5 [NS/uBO/PB] - TB 91.5.0
Avast-Tools: Secure Browser 97.1 - Cleanup 21.4 - SecureLine 5.15 - Driver Updater 21.4 - CCleaner 5.88
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline r@vast

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Re: Lost upgrade Avast Premium Security
« Reply #13 on: March 26, 2020, 03:06:46 PM »
Concerning this link: https://www.avast.com/resend-license-paid.php
We are working on getting it fixed.
Hi r@vast, any ETA for a fix..!? The link is still broken.

Hi,

To clarify. That link should no longer be used. The Avast Account will stay as the only option to retrieve the activation code.

Offline Asyn

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Re: Lost upgrade Avast Premium Security
« Reply #14 on: March 26, 2020, 03:16:48 PM »
Concerning this link: https://www.avast.com/resend-license-paid.php
We are working on getting it fixed.
Hi r@vast, any ETA for a fix..!? The link is still broken.
To clarify. That link should no longer be used. The Avast Account will stay as the only option to retrieve the activation code.
Well, that explains it, good to know. Cheers
Win 8.1 [x64] - Avast PremSec 22.1.6864.IBC [UI.688] - EEK - Firefox ESR 91.5 [NS/uBO/PB] - TB 91.5.0
Avast-Tools: Secure Browser 97.1 - Cleanup 21.4 - SecureLine 5.15 - Driver Updater 21.4 - CCleaner 5.88
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0