Hi,
could you please be more specific, describe what you did and what did not work for you.
Ideally please send us log files from your computer.
You can simply send them by executing our log collector utility from this path C:\Program Files (x86)\AVAST Software\Avast Cleanup\tulogcollector.exe assuming that you have still Avast Cleanup installed on your computer.
Just please add your email address there so we can join the logs with your report here.
Thank you.
