Started my free trial of Cleanup Premium

[louwin]

I'm sorry to say this product isn't ready for release. I run a lot of HDDs. On the first run it reported that 11 HDDs had never been scanned. The first was a 64Gb USB3.0 flash drive. Started a scan that just didn't start.....   After about 10 minutes I stopped it and moved on to the next HDD. It wouldn't even accept the "Fix Now" button press.
Came back avter a while and the button worked....   It too stopped at 81%. Stopped it and went on to next HDD. I finished okay. Next - Looped so stopped it....   Next - looped too. I just gave up.
Of the 11 drives 5 "hung" and 3 worked before I gave up.....
Suffice to say I wont be taking up your trial extension any time soon.
I will admit though - it did clleanup about 9Gb on my system drive   
Thanks but no thanks....
OKAY - I have some encrypted files which I can no longer access after scanning my discs!!!!!!!!!!!!!!!!!!!

HOW DO I CONTACT AVAST TO REPORT THIS BUG??

[Asyn]

Contact support: https://support.avast.com/contact

[louwin]

Thanks for the link but becuase it is a "free" license the only otions are FAQs or this forum....

I would have thought losing access to ALL your encrypted files would warrant a bug report but, obviously, NOT....   

Never mind - I will restore a System Image and see where I go....

CERTAINLY I won't reinstall this trial again....  So no reason to check this forum again....

BTW I HATE the verification system!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[Asyn]

1. Thanks for the link but becuase it is a "free" license the only otions are FAQs or this forum....
2. BTW I HATE the verification system!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

1. You're welcome. (Just enter/use 00000000 and explain it in your request.)
2. Captcha is only needed for your first 3 posts. (Spam protection)

[louwin]

Thanks for your response and interest.

I restored a system image and all things are good again. I executed my free trial and found the product unacceptable.
I use the free virus checker and that has done me well. I don't bear any responsibility to the cleanup program. I've
reported the fault on this forum. Whether they investigate and/or rectify the problem is up to them. I can't tell whether
it was the cleanup or the scan that did it? Up to them as they don't allow me to report the bug elsewhere....

One good thing - no authentication prompts            

[Stellarman]

Hi,

I apologize for your troubles.

After I read through this topic it seems that there is probably some issue in our Disk Doctor feature however it is very hard to guess what it is without the log files.

Is there any chance that you still have them on your disk? Please check the location here: c:\ProgramData\Avast Software\Tuneup\log\ if there is something left.
If not, unfortunately there is not much we could do about it as it would be very hard to simulate the same scenario in our environment.

Thank you.

[louwin]

Sorry, I uninstalled the Cleanup program after I recovered my system. In the path you gave me there was ONLY this folder ATM

c:\ProgramData\AVAST Software\Tuneup\burger_client_setup\

and in there there were weird files names - Folder 8866F8A9-70C9-43A2-BFBE-EE00AA2DC417 within which was
file - 44ED97C8-2D40-4A50-913D-673F6858B9AF full with 117 zeroes and
file - errors with 438 zeroes

No log files.

Like I said - I had lots of folders that were "Windows" encrypted that I no longer had access to.

Could I suggest you resume testing of your product with a system WITH encrypted files and take it from there?

I am no longer using your product so I don't think I could be any help....

Can I delete your folder from my ProgramData folder as it is holding 250Mb of my C: drive....?

i am STILL using your virus checker....

[Stellarman]

Sorry, I uninstalled the Cleanup program after I recovered my system. In the path you gave me there was ONLY this folder ATM

c:\ProgramData\AVAST Software\Tuneup\burger_client_setup\

and in there there were weird files names - Folder 8866F8A9-70C9-43A2-BFBE-EE00AA2DC417 within which was
file - 44ED97C8-2D40-4A50-913D-673F6858B9AF full with 117 zeroes and
file - errors with 438 zeroes

No log files.

Like I said - I had lots of folders that were "Windows" encrypted that I no longer had access to.

Could I suggest you resume testing of your product with a system WITH encrypted files and take it from there?

I am no longer using your product so I don't think I could be any help....

Can I delete your folder from my ProgramData folder as it is holding 250Mb of my C: drive....?

i am STILL using your virus checker....

Hi,

yes you can safely delete this folder c:\ProgramData\AVAST Software\Tuneup\burger_client_setup\ especially if it takes 250MB of your disk space like you wrote.

We will try to replicate the issue using encrypted drive as you suggested.

Once again we really apologize for the troubles you encountered while using our product.

Regards.

[louwin]

Thanks but you misunderstand me - the whole AVAST Software folder is that size, the "burger..." folder is only 555b.... I HAVE deleted that....
The c:\ProgramData\AVAST Software\Avast\ folder is 224.Mb and the other big folder is the c:\ProgramData\AVAST Software\Persistent Data\
folder which is 16Mb.... The rest are of an insignificant size....

I would imagine the rest of the folder is for your free antivirus program which I will continue to use? So I assume I CANNOT delete the rest?

[Stellarman]

Thanks but you misunderstand me - the whole AVAST Software folder is that size, the "burger..." folder is only 555b.... I HAVE deleted that....
The c:\ProgramData\AVAST Software\Avast\ folder is 224.Mb and the other big folder is the c:\ProgramData\AVAST Software\Persistent Data\
folder which is 16Mb.... The rest are of an insignificant size....

I would imagine the rest of the folder is for your free antivirus program which I will continue to use? So I assume I CANNOT delete the rest?

You're right, if you already deleted everything from "c:\ProgramData\AVAST Software\Tuneup\: I would recommend you to leave the rest as is especially if you still have Avast Antivirus installed there as well.

Thank you.