Author Topic: Withdrawal without permission  (Read 1511 times)

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Offline seung.hyun0313

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Withdrawal without permission
« on: March 25, 2020, 01:55:37 PM »
 Hi, among you guys, have you ever been in the same situation as me?
I got notification from my bank that saying $20 much of cash got withdrawal from my account by the name of (IE)DRI*AVAST Software avast.com/ord IRL, so I've been trying to find any kind of receipts from AVAST via email and mail. But I couldn't find any. Thus using the website that can search my order ID by my email and card number, It also failed. I didn't agree with any form of contract with AVAST and my last purchase of product from AVAST was back in 2014. How should I request a refund to AVAST?

Offline Hien475

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Re: Withdrawal without permission
« Reply #1 on: March 25, 2020, 02:16:53 PM »
yes you should definitely ask for a refund.

last week I also got charged 79.99 USD and now I saw no subscription in my account on the portal. No warning email about auto-renewal, no order confirmation of the auto-renewal. And when I emailed the customer service and explained the situation, they said they couldn't find the order, even after I had provided them with the detail of the transcation (VISA card last 4 numbers, my fullname, date of transaction).

Here's the text about the vendor '13:54 20.03.20 DRI*AVAST Software 79.99USD'. It's apparent that it's a vendor of Avast that charged the amount on my credit card. And similar issues have been reported on Avast Community here: https://forum.avast.com/index.php?topic=217201.30

NGUYEN MANH HIEN
email: manXXXXX5@gmail.com
VISA card number: 4041xxxxxxxx9380

Someone on the team please look into this thing. It's really making life hard for me during this tough time of the covid virus when every cent matters to me.
« Last Edit: March 25, 2020, 02:19:56 PM by Hien475 »

Offline bob3160

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Re: Withdrawal without permission
« Reply #2 on: March 25, 2020, 02:22:30 PM »
Hi, among you guys, have you ever been in the same situation as me?
I got notification from my bank that saying $20 much of cash got withdrawal from my account by the name of (IE)DRI*AVAST Software avast.com/ord IRL, so I've been trying to find any kind of receipts from AVAST via email and mail. But I couldn't find any. Thus using the website that can search my order ID by my email and card number, It also failed. I didn't agree with any form of contract with AVAST and my last purchase of product from AVAST was back in 2014. How should I request a refund to AVAST?
Contact Sales:  https://support.avast.com/en-us/contact/enter/
If you don't have an order # use 00000000 then explain your problem.

Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 22.5, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://

Offline seung.hyun0313

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Re: Withdrawal without permission
« Reply #3 on: March 27, 2020, 01:53:46 AM »
 It got taken cared. here's info that I provided to AVAST to get a refund.

Full name:
Address:
Email address(es):
Card holder's name:
Transaction date:
Paid amount and currency:
Card brand (e.g. VISA, Mastercard, Amex):
First 6 and last 4 digits of the card number used for payment:
Proof of payment screenshot: Credit card statement showing the minus transaction and the cc details (6 first digits and 4 last ones)



Hello Seunghyun,

Thank you for contacting Avast Customer Care.

We have refunded your order (ref # **********) and your subscription is now expired.
For orders that are paid by credit/debit card or PayPal, refunds will be directly credited back to the account that has been charged.
If any other payment method was used, you will be contacted by our payment processor via email with further instructions on how to receive your refund.
In case you do not receive your refund in the next 7 working days please let me know and I will investigate the matter further.
We understand that you do not need a VPN right now. Perhaps at some point in the future you may consider it as important as your internet connection.

If you choose to return, you can renew your subscription any time you wish! Re-order simply at https://www.avast.com/secureline-vpn#pc by using the same email address of your existing Avast account and choosing a new payment plan.

Should you require any further assistance regarding your refund or the renewing procedure, please let us know.

 

Best regards

******

The Avast Support Team

Offline bob3160

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Re: Withdrawal without permission
« Reply #4 on: March 27, 2020, 01:31:25 PM »
You're welcome. :)
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 22.5, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://