Author Topic: Avast Billed My Husband But Didn't Renew His Protection - Can't Reach Anyone!  (Read 1842 times)

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Offline tinatravel516

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Then today we get an e-mail that they're sorry to see us go.  My computer doesn't expire until April.  His has expired because they evidently ignored that he paid the auto-renewal.  I have sent a contact and nobody has responded.  What do we do?!

Offline Asyn

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    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
-> https://support.avast.com/article/24/ (Orders/Subscriptions/Refunds)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline tinatravel516

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I already tried that a week ago and haven't gotten any response; that's the problem! 

Offline Asyn

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    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Post your ticket-ID.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline tinatravel516

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Ticket #08106454

Offline Asyn

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    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline tinatravel516

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Thanks so much!

Offline r@vast

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I already tried that a week ago and haven't gotten any response; that's the problem!

Hi,

The ticket you provided refers to a closed case (February 21, 2019 ) where we provided the activation code and expiration date of the application.
Could you kindly PM me the latest ticket and I will follow up.


Offline tinatravel516

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I've looked everywhere for another ticket number and nada.  I'm going to try submitting a form one more time.  We'll see.