Author Topic: Renewal process is just dreadful - why are you stealing 11 days from me?  (Read 995 times)

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Offline Bluejonny

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I renewed today.

Now for some reason, I now have two subscriptions one that says it's not activated, and the other saying I have 11 days left. So basically my renewal date today says I have 360 days left. But if I switch subscriptions I lose 11 days???!

Firstly, why am I only being covered for 360 days and not 365?  >:( >:(

Secondly, why are you stealing 11 days from my subscription?  >:( >:( >:(

Can someone explain what is going on please?

Thanks,

Bluejonny


Offline bob3160

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From your image, it states 360 days remaining.
It was renewed 5 days ago.
How is it stealing 11 days from you?
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Offline DavidR

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From your image, it states 360 days remaining.
It was renewed 5 days ago.
How is it stealing 11 days from you?

But in the top part of the same image it shows another subscription/license still active with 11 days remaining.

The expiry of that subscription being 4 April 2020, so any renewal shouldn't have taken place until April 4 2020, or 365 days should have been added to this date giving April 4 2021 as the expiry and not MARCH 20 2021,
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.11.2500 (build 21.11.6809.528) UI 1.0.683/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline bob3160

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From your image, it states 360 days remaining.
It was renewed 5 days ago.
How is it stealing 11 days from you?

But in the top part of the same image it shows another subscription/license still active with 11 days remaining.

The expiry of that subscription being 4 April 2020, so any renewal shouldn't have taken place until April 4 2020, or 365 days should have been added to this date giving April 4 2021 as the expiry and not MARCH 20 2021,
Without knowing if this is the same or a different product, there really isn't any way to tell.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, Avast One 21.11, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline DavidR

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From your image, it states 360 days remaining.
It was renewed 5 days ago.
How is it stealing 11 days from you?

But in the top part of the same image it shows another subscription/license still active with 11 days remaining.

The expiry of that subscription being 4 April 2020, so any renewal shouldn't have taken place until April 4 2020, or 365 days should have been added to this date giving April 4 2021 as the expiry and not MARCH 20 2021,
Without knowing if this is the same or a different product, there really isn't any way to tell.

Both products/subscriptions according to the image would appear to be for the same product type Avast Premium Security.
Although the OP also has Avast Secure Line which also expires on April 4 2021, that subscription is still active and this hasn't been renewed automatically.

So in any case it needs to be investigated y Avast.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.11.2500 (build 21.11.6809.528) UI 1.0.683/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Asyn

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-> https://support.avast.com/article/24/ (Orders/Subscriptions/Refunds)
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