Internet radio

[lanonna]

Hi, ,
I have a little problem with avast secure browser many interne radio don't run, browser open the page but botton to start is not active

pc is W10 64 bit - ASB Version 80.0.3621.133 (Build ufficial) (64 bit)

ths for your suggest

[Misha Zekovova]

Hi lanonna,

thank you for reporting this. I've tried some random internet radios but unfortunately they worked for me. Can you please share the ones that doesn't work for you so we can investigate this?
Also can you share your Diagnostic information please?

1. Open the browser and click on the menu icon (3 dots in upright corner)
2. Click on “Help and About Avast Secure Browser” and then “About Avast Secure Browser”
3. Click on “Diagnostic Information” (this will open a pop-up window)
4. Click the “COPY TO CLIPBOARD” button to capture the information and paste it here.

Thank you!

[lanonna]

Hi Misa,
thanks for your response, these are some internet radio examples

https://www.radiomontecarlo.net/sezioni/10476/radio-monte-carlo-fm

https://www.deejay.it/on-air/

Result "diagnostic information"

Thanks

executable_path=D:\Program Files (x86)\AVAST Software\Browser\Application\AvastBrowser.exe
profile_path=D:\Users\c_cav\AppData\Local\AVAST Software\Browser\User Data\Default
os_version=Windows 10 v1909 (x64)
av_version=20.1.2397
host_prefix=
browser_version=80.0.3621.133 (Official Build (64-bit))
cgid=212
cid=2100
uid=dffdff851e504d31a11001762d1ede8d

Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
dmfdacibleoapmpfdgonigdfinmekhgp : Avast SecureLine VPN : 1.5.1.839
kdhipfbocahipinepiahppeionfbahlg : Avast Video Downloader : 2.0.48
khoabckdcnciingnnklkfgdhnniefnod : Avast HTTPS Encryption : 19.6.4.114
kmediagceboldddnnajkcochbkfkedel : Avast Anti-Tracking : 1.18.16.597
kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : 0.9.74
lhnnoklckomcfdlknmjaenoodlpfdclc : Avast Bank Mode : 1.2.0.134
mecokbmnofclapimmlnfegiohceoaocc : Avast Performance Manager : 1.2.220
mfehgcgbbipciphmccgaenjidiccnmng : Cloud Print : 0.1
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chromium PDF Viewer : 1
nmebbcjdbhgggcgohlnlgadkmjiedfbc : Avast Hack Check : 1.2.174
ooeobdingfeedklanlfcjhffgennflke : Avast Adblock : 1.18.16.597
pkedcjkdefgpdelpbcmbmeomcjbeemfm : Chrome Media Router : 8220.313.1.1

Disabled extensions:
beghmmhchncjignfbfnemngnlnjdmbcb : Avast Anti-Fingerprint : 2.2.112
daanglpcpkjjlkhcbladppjphglbigam : Avast Online Security : 20.1.480
emhginjpijfggbofeediiojmdlmlkoik : Avast Passwords : 2.0.4569

[Ruslan S.]

Hi Misa,
thanks for your response, these are some internet radio examples

https://www.radiomontecarlo.net/sezioni/10476/radio-monte-carlo-fm

https://www.deejay.it/on-air/

Result "diagnostic information"

Thanks

Hello lanonna,
It looks like it happens because of AdBlock, Anti-Tracking and Anti-Phishing.
I tried different combinations and radio started playing when I disabled all three protections.

Try to disable all three protections, it should help.

Thanks!

[lanonna]

Thank Misa, I have disabled three tools and the radios work, but perhaps it is better not to disable them and only hear the radios with another browser ?

ths
Carlo

[bob3160]

Thank Misa, I have disabled three tools and the radios work, but perhaps it is better not to disable them and only hear the radios with another browser ?

ths
Carlo