Author Topic: Did not receive a confirmation e-mail or order ID  (Read 813 times)

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Offline Onur22

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Did not receive a confirmation e-mail or order ID
« on: March 27, 2020, 08:44:45 PM »
I have been billed twice for my purchase of cleanup premium, and I did not receive an order ID. I want to cancel one of the subscriptions but I need my order ID, since I did not receive any email (checked junk/spam).

Online DavidR

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Re: Did not receive a confirmation e-mail or order ID
« Reply #1 on: March 27, 2020, 10:29:37 PM »
The most likely cause of not receiving an email is an incorrect/old/typo in the email address give.

Try the  Refund request - https://support.avast.com/en-ww/contact/sales_refund form. 

Follow that through according to the choice/path, when you get to the point of entering details, enter 00000000 for the order ID since you won't know it and explain your situation and as much alternative information to help find your order/renewal..
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Offline Onur22

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Re: Did not receive a confirmation e-mail or order ID
« Reply #2 on: March 27, 2020, 10:53:41 PM »
I am certain my e-mail address was correct since I can see that I have a license for that e-mail address and another one for my computer (I bought only one, got charged for and received both).

"We've just received your request. Please note that our support center is temporarily closed due to health protective restrictions. We're doing our utmost, but your inquiry might be answered with a delay to your email."

Do you know anything about this response to my ticket? It's fine if I can get a response/refund in a week or two but I really can not afford to hold on for more time in these financially challenging times.

Online DavidR

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Re: Did not receive a confirmation e-mail or order ID
« Reply #3 on: March 28, 2020, 12:57:28 AM »
As an Avast User, not an Avast Team member, I won't know about a response.

Whilst it might take a little longer given the current world wide issue with corvid-19, Avast offices as such are closed and some members will be working remotely from home.

Your response email should have a Ticket ID and that can help us try to push it if necessary.  However, there may be a delay (given what I have mentioned, but I can't say how long), but it should be processed.
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Offline Manu60

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Re: Did not receive a confirmation e-mail or order ID
« Reply #4 on: March 28, 2020, 06:58:24 PM »
As an Avast User, not an Avast Team member, I won't know about a response.

Whilst it might take a little longer given the current world wide issue with corvid-19, Avast offices as such are closed and some members will be working remotely from home.

Your response email should have a Ticket ID and that can help us try to push it if necessary.  However, there may be a delay (given what I have mentioned, but I can't say how long), but it should be processed.
Buenos dias , todavia no recibi mi codigo de activacion, como puedo hacer ''

Offline Asyn

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Re: Did not receive a confirmation e-mail or order ID
« Reply #5 on: March 29, 2020, 07:44:49 AM »
Please post English here, else use the forum section for your language.
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