Author Topic: adobe reader update is stuck  (Read 1728 times)

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Offline jrnvanstraaten

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adobe reader update is stuck
« on: November 11, 2020, 03:58:39 PM »
Dear people,

I have the following program. When i use my Avast premier security and i have to update any apps , the Adobe reader update always gets stuck at the end and does not get updated. How can i fix this problem. My computer is 64 bits .

Thank you for your help

Jeroen


Offline Asyn

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Re: adobe reader update is stuck
« Reply #1 on: November 11, 2020, 04:24:43 PM »
Provide details...
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline jrnvanstraaten

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Re: adobe reader update is stuck
« Reply #2 on: November 11, 2020, 04:27:58 PM »
Dear Asyn,

Thank you for reaching out. What kind of details do you need?

Jeroen

Offline Asyn

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Re: adobe reader update is stuck
« Reply #3 on: November 11, 2020, 04:30:33 PM »
- Which version/build of Avast Premium..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline rocksteady

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Re: adobe reader update is stuck
« Reply #4 on: November 12, 2020, 10:49:35 AM »
If using Avast firewall in Premier, is it set to Private (not Public)?

Offline jrnvanstraaten

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Re: adobe reader update is stuck
« Reply #5 on: November 12, 2020, 01:55:33 PM »
Dear Rocksteady,

I dont understand at what setting i should look for , do you have a screenshot or more direction where to find it?

Thank you

Jeroen

Offline rocksteady

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Re: adobe reader update is stuck
« Reply #6 on: November 12, 2020, 05:35:01 PM »
I do not have Avast Firewall myself, but you can look here:
https://support.avast.com/en-us/article/Antivirus-Firewall-FAQ/
4th item,
"How can I manage my Firewall profiles?"