Author Topic: Bought the wrong product & can't contact support  (Read 2611 times)

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Offline Arvid8

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Bought the wrong product & can't contact support
« on: April 02, 2020, 12:33:52 PM »
Hey!

I (mistakenly) bought the SecureLine VPN yesterday when I intended to buy Avast Premium Security. I already have a VPN service so this was wasted money for me.
I wanted to ask for a refund but it requires an Order ID, but I have not gotten a confirmation email at all (checked all email adresses, junk/spam etc, nothing.)
I have not seen any way to resend the email, so I can't ask for support help on the website, so I turn here. Can anyone help me?

Thanks

Offline Asyn

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Re: Bought the wrong product & can't contact support
« Reply #1 on: April 02, 2020, 01:30:04 PM »
I wanted to ask for a refund but it requires an Order ID, but I have not gotten a confirmation email at all (checked all email adresses, junk/spam etc, nothing.)
Just enter/use 00000000 and explain it in your request.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0