Author Topic: Unable to reinstall Avast Free Antivirus  (Read 466 times)

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Offline yeo1992cc

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Unable to reinstall Avast Free Antivirus
« on: April 03, 2020, 08:26:37 AM »
Apologize if I posted in the wrong topic section.

Recently my Avast interface is not functioning, keep auto-closed (most likely due to latest update).
So I uninstall and attempting to reinstall it, however I'm getting "avast installer cannot continue because the last avast operation was performed without restarting".

I already did safemode running avastclear.exe.
I also try to submit report through avastsupport.exe however receive "avast cannot generate support file error code 12002."


System Info:
Package used:web-shield and email-shield.
OS platform: Windows 10 Pro V1909

Other security product:
1. Windows Security (already try disabled when uninstall)
2. Malwarebytes (already uninstalled)
3. Comodo Firewall (only Firewall enabled, others function disabled)

*Note: previously my system already running with Avast web & email shield and Comodo Firewall only.


I hope any support team can assist me with this problem, as the avast log doesn't have details (doesn't provide conflict application).
Thank you

Offline Asyn

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W8.1 [x64] - Avast PremSec 22.6.7351.BC [UI.712] - Firefox ESR 91.10 [NS/uBO/PB] - Thunderbird 91.10
Avast-Tools: Secure Browser 102.1 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline yeo1992cc

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Re: Unable to reinstall Avast Free Antivirus
« Reply #2 on: April 03, 2020, 01:56:13 PM »
Thanks for reverting.
Will avast analyse and provide fix on next patch/version?

Offline Asyn

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Re: Unable to reinstall Avast Free Antivirus
« Reply #3 on: April 04, 2020, 07:43:25 AM »
You're welcome.
W8.1 [x64] - Avast PremSec 22.6.7351.BC [UI.712] - Firefox ESR 91.10 [NS/uBO/PB] - Thunderbird 91.10
Avast-Tools: Secure Browser 102.1 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0