Author Topic: Avast update to Premium Security problems  (Read 1746 times)

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Offline geas215

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Avast update to Premium Security problems
« on: April 01, 2020, 08:28:23 PM »
This morning I updated my paid subscription to Avast to the Premium Security version (20.2.2401 build 20.2.5130.0 release date April 1, 2020 1:55 AM)
Now I can't get online at all! The tray icon says the firewall is turned off, but going to the settings I CANNOT turn it on. Yet in another part of the settings it says it's on! Everything worked fine before the update. Rebooted several times, flushed dns, nothing helps.  Win7 says I have an internet connect, but no sites are able to connect now. I am using another computer, also Win7 and the wireless wifi and it connects no problem. WTH did Avast do to my system now? >:(

Offline schmidthouse

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Re: Avast update to Premium Security problems
« Reply #1 on: April 01, 2020, 08:58:27 PM »
Have you rebooted more then once. It can take a few "reboots" sometimes with Security updates. Also make sure you Firewall profile is set to PRIVATE.

Offline Asyn

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Re: Avast update to Premium Security problems
« Reply #2 on: April 02, 2020, 08:13:01 AM »
Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline geas215

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Re: Avast update to Premium Security problems
« Reply #3 on: April 02, 2020, 08:57:18 PM »
Have you rebooted more then once. It can take a few "reboots" sometimes with Security updates. Also make sure you Firewall profile is set to PRIVATE.
Yup, rebooted half a dozen, then shut down overnight, no change. Firewall is PRIVATE.

Offline geas215

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Re: Avast update to Premium Security problems
« Reply #4 on: April 02, 2020, 09:03:12 PM »
Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.
Did all those, took 5-10 minutes to repair. When it finished and returned to main gui it still said firewall was off; clicking ok a message box says "Firewall unavailable!". Rebooted, no changes. I can only get online if I disable all Avast shields, but that kinda defeats the purpose of having an antivirus.

Offline Asyn

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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0