Author Topic: I want to unsubscribe... But i can't  (Read 7751 times)

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Offline anthonyma95

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I want to unsubscribe... But i can't
« on: April 03, 2020, 01:11:49 PM »
TONS OF PROBLEMS. Let's get started with this one.

I decided to try the avast upgrade since i've been using the free one long time ago and i got comfortable. The recieve was of 17.XX € for an offer 1 year, picked it.
For some reason, problems start here.

- I got charged 3X.XX € (until my card isn't updated using bnext i can't tell truly what the quantity is).
- My protection stills "Free".
- I got for no reason a service called "Avast Cleanup". (forgot to put the name, edited).

Okay. I decide to see what the heck is happening. Im going to my account just to see this...

https://i.imgur.com/PVFTSht.png
https://i.imgur.com/7Pbbi9R.png

When watching my email, nothing's here. Not a single receipt of bought or anything. I can't even refund it 'cause i don't have the damn receipt anywhere. I want to refund this stuff asap.
The worst experience by war.

Even trying to contact with an email, i just find the "want a refund, click here and post the details". Surprise, no recepit ID, no refund.
Not even support! This is my last hope.

INFORMATION (EDIT):
- I'll give the information to an Avast representative but not in public forums.
- I did this bought today, almost 10 minutes after doing the buy i was able to see the problems and in-fact tried to solve them with no success (so refund is what i want, not a cancel one).
- I want to cancel all. Don't know how many services are bought but i don't want any.
« Last Edit: April 03, 2020, 01:59:42 PM by anthonyma95 »

Offline Asyn

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Re: I want to unsubscribe... But i can't
« Reply #1 on: April 04, 2020, 08:40:18 AM »
-> https://support.avast.com/article/24/ (Orders/Subscriptions/Refunds)
Win 8.1 [x64] - Avast PremSec 20.5.2415.BUC [UI.532] - CC 5.68 - EEK - FF ESR 68.10 [NS/AOS/uBO/PB] - TB 68.10 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline anthonyma95

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Re: I want to unsubscribe... But i can't
« Reply #2 on: April 04, 2020, 01:24:34 PM »
Thanks for the try of helping, but i think you didn't read correctly all my message. I can't refund 'cause i don't have the info, even when my Avast sais i've the suscription.
I can't follow the "traditional help articles" since im stucked.

Offline Asyn

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Re: I want to unsubscribe... But i can't
« Reply #3 on: April 04, 2020, 01:33:55 PM »
Win 8.1 [x64] - Avast PremSec 20.5.2415.BUC [UI.532] - CC 5.68 - EEK - FF ESR 68.10 [NS/AOS/uBO/PB] - TB 68.10 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline anthonyma95

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Re: I want to unsubscribe... But i can't
« Reply #4 on: April 04, 2020, 02:13:01 PM »
Thanks, i just sent a mail. Let's hope i don't lose the refund for an issue that isn't even my fault...

Offline Asyn

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Re: I want to unsubscribe... But i can't
« Reply #5 on: April 04, 2020, 02:21:13 PM »
You're welcome.
Win 8.1 [x64] - Avast PremSec 20.5.2415.BUC [UI.532] - CC 5.68 - EEK - FF ESR 68.10 [NS/AOS/uBO/PB] - TB 68.10 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0