Author Topic: avast wont activate on mac  (Read 3323 times)

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Offline yasmine.mel.ison

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avast wont activate on mac
« on: April 03, 2020, 04:09:24 PM »
I enter my activation code and it says "activation failed"
I'm copying straight from my subscriptions page.

wth is happening?

Offline Asyn

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Win 8.1 [x64] - Avast PremSec 20.10.2440.Beta3 [UI.584] - CC 5.74 - EEK - FF ESR 78.5 [NS/AOS/uBO/PB] - TB 78.5.1 - SB/CP/SL/DU.B
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline lukas.hasik

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Re: avast wont activate on mac
« Reply #2 on: April 06, 2020, 09:44:44 AM »
Dear Yasmine, I checked the subscriptions assigned to you email. And it looks like most of them are for Windows platform. If you trying to use the Window's Internet Security code in Mac antivirus then it won't work. Subscription of VPN is multiplatform, that one should work across device on Windows, Mac, iOS and Android however you'll need to open Avast SecureLine VPN application and activate this one.

Please, contact our support if you purchased the Windows products by mistake or if you'd like to change them into multiplatform products. https://support.avast.com
Quality is also a feature.

Offline yasmine.mel.ison

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Re: avast wont activate on mac
« Reply #3 on: April 06, 2020, 04:06:21 PM »
so I need to purchase a separate mac premium subscription?
I'm not worries about the VPN it's the antivirus protection I'm speaking of.
« Last Edit: April 06, 2020, 04:09:23 PM by yasmine.mel.ison »

Offline lukas.hasik

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Re: avast wont activate on mac
« Reply #4 on: April 14, 2020, 10:28:46 AM »
it really depends on what subscriptions you buy. There is a variety of options. Based on platform, product. There are multiplatform, multidevice subscriptions as well. All-you-can-eat bundles, or separate products. It really depends on customer preferences...

As said before - our support should be able to help you to enhance your current single platform (Windows) subscription of Premium Security to Multi-platform (Win+Mac) Premium Security.
Quality is also a feature.