Author Topic: Charged three times for VPN and Cleanup  (Read 832 times)

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Offline Bluejonny

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Charged three times for VPN and Cleanup
« on: April 05, 2020, 06:01:25 PM »
Hey there

Can someone advise? Just checking my account and I have seen I have been charged 3 times for renewing Avast services.

I wanted to take advantage of the offer to get VPN and Cleanup for £9.99, however I have been charged the £9.99 plus £35.88 for VPN and £29.99 for Clean up!! What's the best way to get the latter figures refunded?

Thanks

JB

Offline DavidR

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Re: Charged three times for VPN and Cleanup
« Reply #1 on: April 05, 2020, 06:22:20 PM »
I have tried to draw attention to your topic.
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Offline bob3160

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Re: Charged three times for VPN and Cleanup
« Reply #2 on: April 05, 2020, 06:23:59 PM »

Contact Sales:  https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem
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Offline Bluejonny

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Re: Charged three times for VPN and Cleanup
« Reply #3 on: April 05, 2020, 06:31:09 PM »
Thanks - have done through the form you suggested and included a Word doc explaining the issue. Thanks everyone.

Offline DavidR

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Re: Charged three times for VPN and Cleanup
« Reply #4 on: April 05, 2020, 06:58:12 PM »
You're welcome.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.9.2494 (build 21.9.6698.703) UI 1.0.672/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline r@vast

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Re: Charged three times for VPN and Cleanup
« Reply #5 on: April 06, 2020, 11:18:45 AM »
Hey there

Can someone advise? Just checking my account and I have seen I have been charged 3 times for renewing Avast services.

I wanted to take advantage of the offer to get VPN and Cleanup for £9.99, however I have been charged the £9.99 plus £35.88 for VPN and £29.99 for Clean up!! What's the best way to get the latter figures refunded?

Thanks

JB


Hi,

According to our system on Apr/04/2020 you purchased Avast Ultimate at the discounted price.
According to our system on Apr/04/2020 you also purchased Avast Cleanup and Avast SecureLine VPN separately, hence the "additional" charges.
Avast Ultimate already includes Avast Cleanup and Avast SecureLine VPN - Please see this link: https://www.avast.com/en-gb/compare-antivirus
You can thus obtain a refund for the latter applications.

Offline Bluejonny

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Re: Charged three times for VPN and Cleanup
« Reply #6 on: April 06, 2020, 12:02:08 PM »
Thank-you very much! Appreciated!

I have filled in the necessary forms, so do I just wait?

Thanks

Jon