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Author Topic: False Positive > 60Mb  (Read 2034 times)

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Offline Demetris M

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False Positive > 60Mb
« on: April 12, 2020, 10:06:37 PM »
Hello,

We are a small software company developing technical software, and we encounter a lot of problems with Avast and AVG since your antivirus flags our exe as a malware.

Please see the VirusTotal result: https://www.virustotal.com/gui/file/fdcb8b386b44831eb5228ebb1e8fd2aa2aac108b9eae1044fde9efa89cd39a88/detection

This false possitive is causing us problems when our clients try to install new versions and also it tarnishes our reputation.

Also it is not possible to submit a file larger than 60Mb under the below link:
https://www.avast.com/whitelist-program-application

Could you please help us with getting our software whitelisted?

I am happy to provide any further information required.

Regards,
Demetris
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Offline Pondus

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Re: False Positive > 60Mb
« Reply #1 on: April 12, 2020, 11:08:30 PM »
Several report options listed here, like FTP server if to big

https://forum.avast.com/index.php?topic=14433.msg1289438#msg1289438


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Offline Demetris M

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Re: False Positive > 60Mb
« Reply #2 on: April 13, 2020, 12:28:21 AM »
Thank you, but I cannot join the whitelisting program to get ftp credentials, as the registration process requires uploading a file <60MB. My file is ~80Mb
Please advice.
Thanks
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Offline DavidR

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Re: False Positive > 60Mb
« Reply #3 on: April 13, 2020, 01:31:08 AM »
Possibly clutching at straws here:
I just wonder if it is possible to upload it to the avast anonymous ftp location and refer to that uploaded file name when trying to sign up to the whitelisting program.

ftp://ftp.avast.com/incoming
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Offline Demetris M

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Re: False Positive > 60Mb
« Reply #4 on: April 13, 2020, 08:03:55 AM »
Hello,

The form won't submit unless you select a file! Please fix this and provide clear guides on how to whitelist our software.

We would like to whitelist our software immediately. This is totally unprofessional by Avast and is causing us so much trouble.
« Last Edit: April 13, 2020, 02:42:46 PM by Demetris M »
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Offline jefferson sant

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Re: False Positive > 60Mb
« Reply #5 on: April 15, 2020, 12:34:32 AM »
Quote from: Demetris M on April 13, 2020, 08:03:55 AM
Hello,

The form won't submit unless you select a file! Please fix this and provide clear guides on how to whitelist our software.

We would like to whitelist our software immediately. This is totally unprofessional by Avast and is causing us so much trouble.

the detection FileRepMalware has been removed in 14.04.2020 at 06:25 AM.

Quote from: Avast
Our virus specialists have now cleared its reputation in our database.

With URLs this change should be instant, but it might take up to 24 hours with files.

For future reference you might also find the following article to be useful:Avast Clean Guidelines.
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