Author Topic: I cannot enter MM YY information to update my payment method  (Read 305 times)

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Offline sajeewasp

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I cannot enter MM YY information to update my payment method
« on: April 09, 2020, 05:07:53 PM »
Dear all,

My subscription for Avast Premium Security ends on 24th April 2020. I was given an id and a password via email to update my payment method details because my current credit card is about to expire. When I login to the store with the password given, I can only enter the new card's number and the CVV number. The spaces to enter MM/YY  information are disabled. Therefore I cannot update the method. I tried to call avast customer service and waited for about 20 minutes but nobody answered. Since I am calling from Sri Lanka it costs me a lot of money to call them. Could you please suggest what I should do?

Thank you very much

Offline Asyn

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Re: I cannot enter MM YY information to update my payment method
« Reply #1 on: April 10, 2020, 05:41:36 AM »
-> https://support.avast.com/article/24/ (Orders/Subscriptions/Refunds)
Win8.1 [x64] - Avast PremSec 21.1.2443.B#1 [UI.594] - EEK - Firefox ESR 78.6.1 [NS/uBO/PB] - TB 78.6.1
Avast-Tools: Secure Browser 87.1 - Cleanup P 20.1 - SecureLine 5.9 - Driver Updater 20.2 - CCleaner 5.75
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0