Author Topic: Avast Premium Cancellation on Mac  (Read 2346 times)

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Offline Sandro88

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Avast Premium Cancellation on Mac
« on: April 15, 2020, 05:19:33 PM »
Hi, I canceled my Avast premium for mac (60 day trial), but the avast app on my mac says it's still premium. Will it automatically downgrade to free version after the expiration date?

Thank you

Offline Sandro88

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Re: Avast Premium Cancellation on Mac
« Reply #1 on: April 15, 2020, 07:39:14 PM »
I got the email about the autorenewal/subscribing cancelation. So, am I good? or will I get charged after the expiration?

Offline lukas.hasik

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Re: Avast Premium Cancellation on Mac
« Reply #2 on: April 15, 2020, 08:00:21 PM »
cancelling auto renewal influences future charges. Your current subscription is valid till its expiration date.
In your case the trial subscription WILL NOT continue as normal 1 year subscription.

Enjoy rest of your 60day trial!
Quality is also a feature.

Offline Sandro88

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Re: Avast Premium Cancellation on Mac
« Reply #3 on: April 15, 2020, 08:13:57 PM »
Can you double check my subscription status? What do you want me to provide?

Offline lukas.hasik

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Re: Avast Premium Cancellation on Mac
« Reply #4 on: April 15, 2020, 08:26:44 PM »
I checked your subscription and it looks that the auto renewal is OF now. So you should be fine.
However don't panic if we do charge you at the end. There may be error in any of the systems involved. Just take a deep breath and request a refund in such case. I doubt it will happen but as Forrest Gump used said "shit happens" ;)
Quality is also a feature.

Offline Sandro88

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Re: Avast Premium Cancellation on Mac
« Reply #5 on: April 15, 2020, 08:33:00 PM »
Thank you for the response.

Yeah, I just panicked, since I have read some stories about charges after the cancelation  ;D

Anyway, thank you, have a wonderful day.

Offline Sandro88

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Re: Avast Premium Cancellation on Mac
« Reply #6 on: April 17, 2020, 09:41:36 AM »
Hello Lukas Once again,

I have a question. When my avast premium security will expire, will it automatically be converted to avast free?

Also, if I want to delete my personal information, including my billing, can I do that and who to contact?