Author Topic: first time user-help!  (Read 892 times)

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Offline jenny.winer

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first time user-help!
« on: April 16, 2020, 07:14:12 AM »
Hello All,

I downloaded Avast Antivirus tonight and took the special offer for $1.79/month for 3 years. After I entered my paypal information the popup window went away. I got notified from the bank that the charge went through but my Avast doesn't show my subscription. I hadn't been asked to make an account at that point either so Avast doesn't have my email. I signed up afterward because I assumed it would be in there somewhere LOL.

I think this may be a flaw in the system I would like to report, also I would like my subscription key??
I used a link in another forum post to retrieve my key but that just takes me to my account.

TIA

Offline Asyn

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Re: first time user-help!
« Reply #1 on: April 16, 2020, 07:16:08 AM »
-> https://support.avast.com/article/24/ (Orders/Subscriptions/Refunds)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline jenny.winer

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Re: first time user-help!
« Reply #2 on: April 16, 2020, 07:18:28 AM »
I dont have an Order ID?


Offline Asyn

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Re: first time user-help!
« Reply #3 on: April 16, 2020, 07:27:42 AM »
I dont have an Order ID?
Just enter/use 00000000 and explain it in your request.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0