Author Topic: Urgent Whitelisting needed. AOS is blocking legit, safe homebanking website.  (Read 624 times)

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Offline mrtester2052

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Hello. I'm working with Win 8.1 x64, Avast Free 20.5.2415, AOS extension 20.2.500 on Google Chrome x64 83.0.4103.116.

While the main website of Banco Itaú (https://www.itau.com.ar/) shows no problem,
the homebanking website (https://internet.itau.com.ar/) gets blocked by AOS as "Unsafe",
mistakenly claiming it's a phishing site.

Sucuri and VirusTotal show no security flags.
https://sitecheck.sucuri.net/results/internet.itau.com.ar
https://www.virustotal.com/gui/url/b0630f6c7fa6ea2478d6237862c73e8b45051db801d3cdd18e0362ff1f845f0c/detection

Adding "https://internet.itau.com.ar/" to the exceptions list (Main window/Menu/Settings/Exceptions)
has no effect whatsoever.

Need further assistance, don't want to simply disable/remove AOS. Thanks in advance.

Offline Asyn

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    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
You can report a suspected FP (File/Website) here: https://www.avast.com/false-positive-file-form.php
Win 8.1 [x64] - Avast PremSec 20.8.2427.B#2 [UI.562] - CC 5.71 - EEK - FF ESR 78.3 [NS/AOS/uBO/PB] - TB 68.12 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline mrtester2052

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You can report a suspected FP (File/Website) here: https://www.avast.com/false-positive-file-form.php

Thanks so much, the whole issue is solved now!

--------------------------- Avast E-mail Response below ---------------------------

Hello,

Thank you for reporting this false positive.

Our virus specialists have now cleared its reputation in our database.

With URLs this change should be instant, but it might take up to 24 hours with files.

For future reference you might also find the following article to be useful: Avast Clean Guidelines.


Best regards,

Avast Customer Care

Offline Asyn

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    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
You're welcome and thanks for the feedback.
Win 8.1 [x64] - Avast PremSec 20.8.2427.B#2 [UI.562] - CC 5.71 - EEK - FF ESR 78.3 [NS/AOS/uBO/PB] - TB 68.12 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0