Author Topic: Unable to see the option to disable secureline VPN advert  (Read 1549 times)

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Offline Radeon123

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Unable to see the option to disable secureline VPN advert
« on: April 17, 2020, 06:03:55 PM »
Renewed my Avast Premium Security 2 days ago and now I'm suddenly being nagged to buy the secureline VPN in the program and as an annoying popup which I do not want. Been using Avast for a long time and have always had other product offers disabled.

Checked the setting where I have disabled the pop up options in the past and even checked the old options menu from troubleshooting, and under privacy those boxes are unticked that says show offers from our other products.





Offline DavidR

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Re: Unable to see the option to disable secureline VPN advert
« Reply #1 on: April 17, 2020, 07:58:38 PM »
Look here:
See attached image, click to expand.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Radeon123

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Re: Unable to see the option to disable secureline VPN advert
« Reply #2 on: April 17, 2020, 08:05:47 PM »
Have most options disabled, even ticked and unticked but still get ads. All I did to get ads was to change my serial so it gave me another year  ???

Only other option will be a complete wipe of Avast and reinstalling otherwise.


Offline judanini

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Re: Unable to see the option to disable secureline VPN advert
« Reply #3 on: April 17, 2020, 08:25:04 PM »
Same for me since the last update.  Avast had better fix this or I'll uninstall and stick with free Windows Defender.  Our paid subscriptions were (in part) meant to stop this advertising.

Offline Radeon123

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Re: Unable to see the option to disable secureline VPN advert
« Reply #4 on: April 17, 2020, 08:31:17 PM »
Have removed Avast, as well as using the Avast clean up tool, reinstalled the latest version and even unticking the offer options nothing changes. Definitely something has been screwed up since the last update because I've never seen an ad in a few years until now.

Offline xSean

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Re: Unable to see the option to disable secureline VPN advert
« Reply #5 on: April 17, 2020, 09:11:14 PM »
Came here for the same reasons.
If there's no way to remove the new ads or the new "Upgrade" button while paying for a subscription already, then will be time for me to move away form Avast. Though would be good to also be able to disable the "Mobile" button as that's just another ad.

It's understandable to have those ads on the Free version, but not when you're already paying.




Here's another ad in addition to the one for the VPN.
« Last Edit: April 17, 2020, 09:20:07 PM by xSean »

Offline DavidR

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Re: Unable to see the option to disable secureline VPN advert
« Reply #6 on: April 17, 2020, 10:50:14 PM »
It would appear that this is a bug, that is also reported in this post https://forum.avast.com/index.php?topic=233119.msg1543225#msg1543225 and has been reported to Avast by bob3160.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Radeon123

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Re: Unable to see the option to disable secureline VPN advert
« Reply #7 on: April 17, 2020, 11:10:53 PM »
Nice, good to know it's a bug that will be fixed eventually  :)

Offline DavidR

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Re: Unable to see the option to disable secureline VPN advert
« Reply #8 on: April 17, 2020, 11:17:12 PM »
Nice, good to know it's a bug that will be fixed eventually  :)

Hopefully so and the sooner the better.  Whilst I have to put up with it as an Avast Free user, paid users shouldn't be experiencing this.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline chris..

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Re: Unable to see the option to disable secureline VPN advert
« Reply #9 on: April 17, 2020, 11:42:28 PM »
Let's also hope that all the other boxes don't suffer the same fate, especially this one:
"Share app-usage data with 3rd party analitics tools to improve this app"
it seems to me that this box also applies to avast free users?
« Last Edit: April 17, 2020, 11:45:03 PM by chris.. »

Offline chris..

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Re: Unable to see the option to disable secureline VPN advert
« Reply #10 on: April 17, 2020, 11:54:37 PM »
For info, it's solved right now as far as I'm concerned (the offers have totally disappeared from my 3 premium UIs) :o
also up to 20.2.2401 (version 20.2.5130.570)
« Last Edit: April 17, 2020, 11:59:15 PM by chris.. »

Offline Radeon123

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Re: Unable to see the option to disable secureline VPN advert
« Reply #11 on: April 18, 2020, 12:54:01 AM »
Just checked and the ads have now gone for me as well.