Author Topic: Program update to 20.2 - workstations getting application error every 5 minutes  (Read 3456 times)

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Offline jjunc

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  • Posts: 14
**This should be under - On-Premise Management Console & Clients.** - Please move

Console version 7.16.751
Clients were at program version 20.1(2581)

Some of my workstations started to automatically update to program version 20.2(2584).  These workstations are now getting in the the application log every 5 minutes.  I turned off program updates automatically once I discovered the problem.

Log Name:      Application
Source:        Application Error
Date:          4/22/2020 2:36:55 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic

Description:
Faulting application name: CCUpgrade.exe, version: 1.2.33.0, time stamp: 0x5ea04f49
Faulting module name: CCUpgrade.exe, version: 1.2.33.0, time stamp: 0x5ea04f49
Exception code: 0xc0000005
Fault offset: 0x000f5360
Faulting process id: 0x1e50
Faulting application start time: 0x01d618d4fe5befe2
Faulting application path: C:\ProgramData\CloudCare\AvastCloudCareInstall\CCUpgrade.exe
Faulting module path: C:\ProgramData\CloudCare\AvastCloudCareInstall\CCUpgrade.exe
Report Id: 3d37cb32-84c8-11ea-aed8-509a4c52a791

Log Name:      Application
Source:        Windows Error Reporting
Date:          4/22/2020 2:36:55 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic

Description:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: CCUpgrade.exe
P2: 1.2.33.0
P3: 5ea04f49
P4: CCUpgrade.exe
P5: 1.2.33.0
P6: 5ea04f49
P7: c0000005
P8: 000f5360
P9:
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_CCUpgrade.exe_72e4e8753eacfcdfca59864bff45d8d8952c5e86_0a129afc

Analysis symbol:
Rechecking for solution: 0
Report Id: 3d37cb32-84c8-11ea-aed8-509a4c52a791
Report Status: 4
« Last Edit: April 22, 2020, 09:09:20 PM by jjunc »

Offline jjunc

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  • Posts: 14
I have had to disable the service "Avast Business - ClientManager" to keep the errors from occurring.

Offline GeorgeP

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  • Posts: 39
Hi jjunc,

Apologies for the inconvenience caused - we encountered an issue with the upgrade from older agent versions which was since resolved - please re-enable the ClientManager service and inform us if you encounter any further issues.

Thanks,

George