As the software is difficult to use, I refund according to the regulations. However, I have applied for a refund for more than 15 days and nearly a month, but I still haven't received the refund, which makes me very angry. I kept applying and got the same answer from the robot.
The order number is 46736241508.
Alipay order number 2020033022001379560555843726
March 30, 2020
Product commodity number SMP-01-001-12-AR
Product Name: avast secureline VPN (5 devices) - 1 year
Please give me the refund as soon as possible.