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Author Topic: Temporarily disable Avast Security  (Read 9650 times)

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Offline kgleng

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Temporarily disable Avast Security
« on: April 26, 2020, 02:27:34 PM »
Does anyone has any idea how to temporarily disable Avast Security? Avast Security is blocking my company's VPN access and disabling the access to my company's secure sites, tools, email etc. I do not want have to uninstall it every time I need to log into the company's VPN to do work.

My company has 2 VPNs, one which is a split-tunnel and one full-tunnel. The full-tunnel VPN which is the super secure line works well, but split-tunnel get blocked out.

Thanks. 
« Last Edit: April 26, 2020, 02:33:11 PM by kgleng »
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Offline bob3160

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Re: Temporarily disable Avast Security
« Reply #1 on: April 26, 2020, 03:47:31 PM »
Have you tried to right click on the Avast system tray icon?
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Offline kgleng

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Re: Temporarily disable Avast Security
« Reply #2 on: April 27, 2020, 02:16:48 PM »
Quote from: bob3160 on April 26, 2020, 03:47:31 PM
Have you tried to right click on the Avast system tray icon?


Am not seeing the same menu when I do the right click. Am on version 14.4.
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Offline ondrej.kolacek

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Re: Temporarily disable Avast Security
« Reply #3 on: April 27, 2020, 02:23:48 PM »
Hello,
the screen shots seem to be from Windows; on Mac there is no "temporarily disable" functionality. You can try to turn off Web Shield and Mail Shield or add exceptions for specific sites.
Kind regards,
Ondrej Kolacek
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Offline bob3160

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Re: Temporarily disable Avast Security
« Reply #4 on: April 27, 2020, 02:41:47 PM »
My appologies, I didn't realize this was a Mac Problem.  :-[
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Offline kgleng

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Re: Temporarily disable Avast Security
« Reply #5 on: April 28, 2020, 03:51:40 PM »
Quote from: ondrej.kolacek on April 27, 2020, 02:23:48 PM
Hello,
the screen shots seem to be from Windows; on Mac there is no "temporarily disable" functionality. You can try to turn off Web Shield and Mail Shield or add exceptions for specific sites.
Kind regards,
Ondrej Kolacek

Tried the mentioned methods, still nothing works. Looks like I won't be continuing my subscription to Avast.  :(
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Offline lukas.hasik

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Re: Temporarily disable Avast Security
« Reply #6 on: May 04, 2020, 09:30:14 AM »
Hi kgleng,
There never was such an option in our Mac AV. There is the option to turn off a particular shield at "Core Shields" page. In your case it would be probably Web Shield. What VPN is causing the trouble, maybe it's possible to fix it?
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Offline kgleng

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Re: Temporarily disable Avast Security
« Reply #7 on: May 06, 2020, 02:43:54 AM »
Quote from: lukas.hasik on May 04, 2020, 09:30:14 AM
Hi kgleng,
There never was such an option in our Mac AV. There is the option to turn off a particular shield at "Core Shields" page. In your case it would be probably Web Shield. What VPN is causing the trouble, maybe it's possible to fix it?

I've tried turning off, didn't work either.
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Offline ondrej.kolacek

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Re: Temporarily disable Avast Security
« Reply #8 on: May 06, 2020, 08:51:26 AM »
Hello,
there is one potential source of trouble - Real Site; that component ensures that no DNS injection takes place, but it is possible that in case of some weird network setup it could have an impact. Please try to disable Web Shield/Mail Shield (depending on what problems you have) and Real Site. When these three components are disabled, Avast AV has zero impact on networking.
Kind regards,
Ondrej Kolacek
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Offline tiosancho

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Re: Temporarily disable Avast Security
« Reply #9 on: May 13, 2020, 05:20:38 AM »
Why is this missing from the Mac version?

I need to copy a suspect HTML file into an archive for later analysis, but Avast (reasonably) blocks access to it. But there's no way to temporarily stop it so I can move this thing?

That's pretty lame.
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Offline soge.soge12+1

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Re: Temporarily disable Avast Security
« Reply #10 on: May 13, 2020, 01:07:11 PM »
i have the same issue  :(
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Offline tiosancho

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Re: Temporarily disable Avast Security
« Reply #11 on: May 15, 2020, 01:01:36 AM »
You can go in and turn off file protection. It's more cumbersome than most products, but in the end it does let you accomplish file manipulation.

But why arbitrarily deny such a simple feature to the Mac version?
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Offline lukas.hasik

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Re: Temporarily disable Avast Security
« Reply #12 on: May 18, 2020, 10:00:22 AM »
Quote from: tiosancho on May 15, 2020, 01:01:36 AM
But why arbitrarily deny such a simple feature to the Mac version?

great question. I'd like to first understand the usecase before copying a functionality from Windows or other products. So far, having a simple "turn off" button is convenient but also dangerous for user who don't know what they are doing. When you turn off the real-time protection and you never run a scan then what's the point of having antivirus? Sure, there may be special cases when that's exactly what you need however then an experienced user can turn off exactly the shields that they need.

tiosancho, would you mind to describe a bit more why you need it?
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Offline tiosancho

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Re: Temporarily disable Avast Security
« Reply #13 on: May 19, 2020, 11:07:14 PM »
Sure, happy to. In this case it's as I described above: There are infected files that I needed to send to an antivirus provider (possibly you guys; I don't remember), so I needed to compress them for sending. Or, you may be manipulating files that have a false positive.

It's not a big deal considering that yes, I can just turn off file protection. I don't really have a problem with it at this point.

Quote
When you turn off the real-time protection and you never run a scan then what's the point of having antivirus?

No idea. Why do you ask? ¯\_(ツ)_/¯
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