Charged Double for *Avast Premium Security Want refund

[Tony Din]

From last 3 months i have been in trouble with security alert on my pc , so finally i have purchased *Avast Premium Security for an year . But Due to this COVID-19 here is LOCKDOWN going on and i can't able to contact them . I have maild them here  https://support.avast.com/en-in/contact/ But they are asking me the order number but i have received an mail that i have successfully registered  but did not get an order number or confirmation e-mail from avast team .? So can someone help me out to resolve this issue . because i have doubled charge for one product so i want one amount refund  back.
Please help me soon

[Asyn]

But they are asking me the order number but i have received an mail that i have successfully registered  but did not get an order number or confirmation e-mail from avast team .?

Just enter/use 00000000 and explain it in your request.

[Tony Din]

Thanking you for responding  me back only have to use 00000000 and they will revert me back or i have to mentioned my payment details as well.? and can ypu confirm me i have mentioned avast support page https://support.avast.com/en-in/contact/ on that page i have to reply them back or on e-mail that i have  received.?
Please confirm me .

Thanking you so much for helping 

[Asyn]

Confirmed, go for it.

[Tony Din]

Thanx i have mailed them if further i need any assistance i will let you know here .  https://support.avast.com/en-in/contact/

Thanking you so much for the help 

[Asyn]

You're welcome.