Author Topic: Your protection is running, but UI is having a really bad day  (Read 13900 times)

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Offline kezdin

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Hi,

Today (2nd of May 2020) Avast Free Antivirus started to fail, with the following error message:
"UI Failed to load.
This is really embarrassing.
Your protection is running, but UI is having a really bad day."

I followed the recommended instructions here but it did not help:
https://support.avast.com/en-eu/article/Troubleshoot-Embarrassing-UI-Failed-load

Uninstall and reinstall is not really an option, since according to the info I found, if I would uninstall I would also lose my passwords managed by Avast, which would be really bad.

My operating system is Windows 10 Home (Version 1903, OS build 18362.778)

Is there a way, that I can recover my passwords without the graphical user interface?

Best Regards

Update:
I also tried the "Repair" functionality by following: https://support.avast.com/en-ww/article/Repair-Antivirus but the issues still persists.
« Last Edit: May 02, 2020, 12:33:54 PM by kezdin »

Offline rocksteady

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Re: Your protection is running, but UI is having a really bad day
« Reply #1 on: May 02, 2020, 02:53:12 PM »
Can I assume you have done a proper system "Restart" (or 2) not just shutdown/startup cycle. Sometimes necessary to do more than one "Restart" after a software change.

Offline kezdin

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Re: Your protection is running, but UI is having a really bad day
« Reply #2 on: May 02, 2020, 04:14:04 PM »
Yes, I did a proper restart twice (according to the instructions mentioned above).
After those failed attempts a bit later, I also did a full system shutdown, but the issue still persists.

Offline kezdin

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Re: Your protection is running, but UI is having a really bad day
« Reply #3 on: May 04, 2020, 01:16:40 AM »
The issue has been fixed, I guess by an automatic update

Offline Nabeel1511

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Re: Your protection is running, but UI is having a really bad day
« Reply #4 on: September 11, 2020, 11:04:03 AM »
I am still having the same issues. UI interface not working!

Offline strakl

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Re: Your protection is running, but UI is having a really bad day
« Reply #5 on: September 11, 2020, 01:47:35 PM »
If nothing else works then perhaps reinstalling is your only option, or waiting for an update.

Offline rocksteady

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