Author Topic: [Solved] Unable to disable the new Browser Password Protection feature  (Read 2005 times)

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Offline Tag5

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Edit: The issue was solved after I installed the password protection component, disabled it, and uninstalled it again. (basically turning it on and off)

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Hello,
I am on Avast Premier Security version 20.2.2401 - build 20.2.5130.571 (the latest update).

The new "Browser Password Protection" feature looks disabled on the settings UI and I can't even enable it.



But somehow the feature is turned on in the background and now my backup software can't backup my password files (logins.json) while Avast shields are enabled.
I would try turning it on and off to fix that but I can't even turn it on as the button doesn't do anything.

I tried repairing Avast and installing chrome to fix it.
Please fix the issue with an update.
« Last Edit: May 06, 2020, 02:55:15 PM by Tag5 »

Offline Asyn

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Re: Unable to disable the new Browser Password Protection feature
« Reply #1 on: May 02, 2020, 02:40:52 PM »
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Tag5

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Re: Unable to disable the new Browser Password Protection feature
« Reply #2 on: May 02, 2020, 06:07:23 PM »
1) Windows 10 ver. 1903 [Version 10.0.18362.592]
2) Nothing
3) Only Avast was installed after a clean format

Small note: I have almost all the components disabled. (which is an awesome feature that makes Avast the best AV and makes it worth purchasing)
Only File Shield and Behavior Shield is enabled.
« Last Edit: May 02, 2020, 11:42:28 PM by Tag5 »

Offline Pondus

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Re: Unable to disable the new Browser Password Protection feature
« Reply #3 on: May 02, 2020, 06:22:28 PM »
Quote
Behavior Shield  (which is an awesome feature that makes Avast the best AV and makes it worth purchasing)
This is not a uniqe avast feature, all AV vendors have behavior detection but may use a different technical name





« Last Edit: May 02, 2020, 08:02:52 PM by Pondus »

Offline Tag5

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Re: Unable to disable the new Browser Password Protection feature
« Reply #4 on: May 02, 2020, 11:40:36 PM »
Quote
Behavior Shield  (which is an awesome feature that makes Avast the best AV and makes it worth purchasing)
This is not a uniqe avast feature, all AV vendors have behavior detection but may use a different technical name
Sorry the sentence structure was bad, I meant the ability to completely disable components.

Offline Asyn

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Re: Unable to disable the new Browser Password Protection feature
« Reply #5 on: May 03, 2020, 06:13:14 AM »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Kristian46

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Re: Unable to disable the new Browser Password Protection feature
« Reply #6 on: May 04, 2020, 01:15:53 PM »
i tried uninstall this avast "password protection" on "troubleshooting"  / "add/modify components" then after i restart the pc it still there and when i click the "add/modify components" again to see what are the components installed the "password protection" is un ticked means i already uninstalled but the weird part is when i go to privacy "passwords" and  "password protection" is still on the list even tho i already uninstall them thru "add/modify components

heres the screenshot

https://imgur.com/gtos2vK

Offline Asyn

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Re: Unable to disable the new Browser Password Protection feature
« Reply #7 on: May 04, 2020, 01:17:23 PM »
Please attach your screenshot(s), some of us don't follow external links. ;)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Kristian46

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Re: Unable to disable the new Browser Password Protection feature
« Reply #8 on: May 04, 2020, 02:54:57 PM »
heres the screenshot about the issue i said earlier


Offline Asyn

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Re: Unable to disable the new Browser Password Protection feature
« Reply #9 on: May 04, 2020, 03:09:41 PM »
Update to the latest version (20.3.2405): https://forum.avast.com/index.php?topic=233940.0
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Kristian46

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Re: Unable to disable the new Browser Password Protection feature
« Reply #10 on: May 04, 2020, 03:22:52 PM »
i'm already at the latest version before posting this issue, this issue happens after i update my avast to 20.3.2405 (build20.3.5200.561)

already restarted  my pc 3X already still the password and password protection is still there even i already uninstalled this 2 components

Offline Asyn

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Re: Unable to disable the new Browser Password Protection feature
« Reply #11 on: May 04, 2020, 03:30:03 PM »
Wait for one of the devs and/or submit a ticket: https://support.avast.com/contact
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Asyn

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Edit: The issue was solved after I installed the password protection component, disabled it, and uninstalled it again. (basically turning it on and off)
Thanks for your feedback.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0