Author Topic: [Closed] Mouse click does not work when Avast is opened (Win10 Home)  (Read 1416 times)

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Offline sandeepshampur

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Problem #1: When I open Avast free antivirus user interface (20.3.2405) my mouse clicks does not work anywhere on the screen. I have to press alt+tab to make it to work. I was facing this problem in earlier versions also. However, updating it to latest version has not helped.

Problem #2: Notifications from Avast stays on the screen for about 2 minutes. My attempt to close it by mouse does not work. Possibly related to problem #1.

I could not even click on "About Avast" on the system tray. I had to use the keyboard with tabs and then use enter to get the version information.

I am using a USB mouse. Win10 Home 1909 18363.778). However, I have had this problem for about a year now and I don't think it is related to Win10 version.

How do I get this resolved? These have become very annoying.
« Last Edit: May 13, 2020, 06:27:15 AM by sandeepshampur »

Offline Asyn

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Re: Mouse click does not work when Avast is opened (Win10 Home)
« Reply #1 on: May 05, 2020, 07:51:52 AM »
Follow instructions: https://support.avast.com/article/33/ and post your File-ID here afterwards.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline sandeepshampur

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Re: Mouse click does not work when Avast is opened (Win10 Home)
« Reply #2 on: May 07, 2020, 07:57:13 AM »
It generated the diagnostic file but did not generate File ID. At the support side for free version there is no provision to submit a ticket.

Also I noticed that this problem is only on my laptop (Dell). On my other Desktop with same versions (Win10 and Avast) I don't see this problem.

Offline Asyn

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Re: Mouse click does not work when Avast is opened (Win10 Home)
« Reply #3 on: May 07, 2020, 07:59:53 AM »
1. It generated the diagnostic file but did not generate File ID.
2. At the support side for free version there is no provision to submit a ticket.
1. Try again, if you don't get a File-ID provide the file name.
2. That's why I told you to post it here. ;)
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline igor

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Re: Mouse click does not work when Avast is opened (Win10 Home)
« Reply #4 on: May 07, 2020, 09:11:25 AM »
What mouse exactly do you use? Any name, model, ...?
Any special control software for the mouse?

Offline sandeepshampur

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Re: Mouse click does not work when Avast is opened (Win10 Home)
« Reply #5 on: May 08, 2020, 06:17:42 AM »
1. It generated the diagnostic file but did not generate File ID.
2. At the support side for free version there is no provision to submit a ticket.
1. Try again, if you don't get a File-ID provide the file name.
2. That's why I told you to post it here. ;)

I ran again. I am attaching the screenshots of the scan completion and the contents of the .zip it generated. I wonder how it helps if file name is given. Here are the two file names generated. "20200507_0546_VTT55_2418242752.zip" and "20200508_0403_I30K2_2418242752.zip"

Offline sandeepshampur

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Re: Mouse click does not work when Avast is opened (Win10 Home)
« Reply #6 on: May 08, 2020, 06:21:30 AM »
What mouse exactly do you use? Any name, model, ...?
Any special control software for the mouse?

I tried using the laptop trackpad. Same problem. Apart from the standard ones in the laptop, I use wireless keyboard (logitech) and USB mouse (Glink). My wireless mouse stopped working and so am using USB mouse for time being. Basically I have 2 keyboards, 3 mouse drivers installed. Here is the screenshot of device manager.

Offline Asyn

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Re: Mouse click does not work when Avast is opened (Win10 Home)
« Reply #7 on: May 08, 2020, 06:23:07 AM »
As Igor joined the thread, please answer his questions and follow his advice.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline sandeepshampur

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Re: Mouse click does not work when Avast is opened (Win10 Home)
« Reply #8 on: May 09, 2020, 05:21:34 AM »
As Igor joined the thread, please answer his questions and follow his advice.

Thanks appreciate your efforts.

Offline sandeepshampur

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Re: Mouse click does not work when Avast is opened (Win10 Home)
« Reply #9 on: May 13, 2020, 06:26:44 AM »
I found the cause of the problem. It is due to the script that I was running that corrects mouse clicks. When I closed the script, I no longer have this problem. Thanks to the time and effort to Asyn and igor

Offline Asyn

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Re: [Closed] Mouse click does not work when Avast is opened (Win10 Home)
« Reply #10 on: May 13, 2020, 07:27:25 AM »
You're welcome and thanks for the feedback.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0