Every time a virus scan starts I get a blue screen which shows:
StopCode: Driver IRQL_NOT_LESS_OR_EQUAL
What failed: ataport.sys
I've tried repairing Avast, uninstalling and reinstalling Avast with no change. I've run chkdsk. I've tried restoring the system. All without success. Below are files related to the crash I have found. Any help appreciated.
The dump file:
crash dump file: C:\WINDOWS\Minidump\043020-27828-01.dmp
This was probably caused by the following module: ataport.sys (0xFFFFF807329C4192)
Bugcheck code: 0xD1 (0xFFFFBE0EE95C2ED0, 0x2, 0x0, 0xFFFFF807329C4192)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\WINDOWS\system32\drivers\ataport.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: ATAPI Driver Extension
The event viewer shows the following:
Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 4/30/2020 8:32:58 PM
Event ID: 1001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: BlazingHotMomma
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 (0xffffcd0aa0c30ed0, 0x0000000000000002, 0x0000000000000000, 0xfffff801295c4192). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: cd9a91d7-19b9-447f-8214-e06a16f270e0.
Event Xml:
<Event xmlns="
http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-05-01T00:32:58.834390800Z" />
<EventRecordID>48531</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>BlazingHotMomma</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">0x000000d1 (0xffffcd0aa0c30ed0, 0x0000000000000002, 0x0000000000000000, 0xfffff801295c4192)</Data>
<Data Name="param2">C:\WINDOWS\MEMORY.DMP</Data>
<Data Name="param3">cd9a91d7-19b9-447f-8214-e06a16f270e0</Data>
</EventData>
</Event>
Reliability Monitor shows:
Source
Windows
Summary
Shut down unexpectedly
Date
4/30/2020 7:48 AM
Status
Report sent
Problem signature
Problem Event Name: BlueScreen
Code: d1
Parameter 1: ffff9c845e9c8ed0
Parameter 2: 2
Parameter 3: 0
Parameter 4: fffff8074e5c4192
OS version: 10_0_18363
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.18363.2.0.0.256.48
Locale ID: 1033
Extra information about the problem
Bucket ID: AV_VRF_ataport!IdeProcessCompletedRequests
