Author Topic: PC shutdown problems  (Read 18043 times)

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Offline weixtop

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Re: PC shutdown problems
« Reply #30 on: June 10, 2020, 03:56:48 PM »
Windows 7 SP1, Avast free 20.4.2410 (ver. 20.4.5312.577), system shutdown takes 4 minutes, it hasn't been solved so far :'(

Online NON

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Re: PC shutdown problems
« Reply #31 on: June 11, 2020, 11:50:02 AM »
Guys, read reply #28 from jaroslav.nix and follow his steps, that will help Avast guys to solve the issue.
« Last Edit: June 11, 2020, 11:53:10 AM by NON »
Main: Win10 Pro 20H2 64bit / Core i5-7400 3.0GHz / 16GB RAM / Avast 21 Premier Beta / Comodo Firewall 12 (testing again)
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Avast の設定について解説しています。よろしければご覧ください。

Offline LLIR

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Re: PC shutdown problems
« Reply #32 on: June 13, 2020, 03:05:19 AM »
One month passed, a new version (20.4) was released, and the problem has not yet been resolved. Now, due to the Avast, the shutdown time of my computer is five minutes. Amazing!  :(

Avast Free 20.4.2410 / Windows 7 SP1 x64

Offline bob3160

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Re: PC shutdown problems
« Reply #33 on: June 13, 2020, 06:12:29 PM »
One month passed, a new version (20.4) was released, and the problem has not yet been resolved. Now, due to the Avast, the shutdown time of my computer is five minutes. Amazing!  :(

Avast Free 20.4.2410 / Windows 7 SP1 x64
So did you follow these instructions to help resolve the problem?
https://forum.avast.com/index.php?topic=234120.msg1549505#msg1549505

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Offline salvatore27

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Re: PC shutdown problems
« Reply #34 on: June 17, 2020, 09:28:26 AM »
Problem solved definitively with version 20.5.2411 build 20.5.5366.561
Thank you all

Offline Asyn

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Re: PC shutdown problems
« Reply #35 on: June 17, 2020, 10:36:08 AM »
Problem solved definitively with version 20.5.2411 build 20.5.5366.561
Thank you all
Good news, thanks for the feedback.
W 8.1 [x64] - Avast PremSec 21.4.2463.B4 [UI.617] - EEK - Firefox ESR 78.10.1 [NS/uBO/PB] - TB 78.10.1
Avast-Tools: Secure Browser 90.1 - Cleanup 21.1 - SecureLine 5.11 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline chris..

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Re: PC shutdown problems
« Reply #36 on: June 17, 2020, 12:53:49 PM »
Problem solved definitively with version 20.5.2411 build 20.5.5366.561
Thank you all
You mean it's with the beta version?
That would mean that avast was able to find out what was wrong with the last two official releases.
It would be good because this concern was beginning to gain weight for more and more users, again a new one today on the French section.
The procedure given by jaroslav.nix for transmitting the information discourages users .

Offline salvatore27

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Re: PC shutdown problems
« Reply #37 on: June 18, 2020, 11:25:08 PM »
Yes, the beta version

Offline Wizzzzard

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Re: PC shutdown problems
« Reply #38 on: June 19, 2020, 09:51:23 AM »
I was given this link by Asyn and told to read and post here.

I have installed the latest beta version 20.5.2412 and the issue is still occurring.

Event: 1530 Level: Warning Logged: 19/06/2020 12:06:10 PM

Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards. 

 DETAIL -
 3 user registry handles leaked from \Registry\User\S-1-5-21-569174153-657888036-2119141897-1000:
Process 2016 (\Device\HarddiskVolume2\Program Files\AVAST Software\Avast\AvastSvc.exe) has opened key \REGISTRY\USER\S-1-5-21-569174153-657888036-2119141897-1000\Software\Microsoft\Internet Explorer\EUPP Protected - It is a violation of Windows Policy to modify. See aka.ms/browserpolicy
Process 2016 (\Device\HarddiskVolume2\Program Files\AVAST Software\Avast\AvastSvc.exe) has opened key \REGISTRY\USER\S-1-5-21-569174153-657888036-2119141897-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts
Process 2016 (\Device\HarddiskVolume2\Program Files\AVAST Software\Avast\AvastSvc.exe) has opened key \REGISTRY\USER\S-1-5-21-569174153-657888036-2119141897-1000\Software\Microsoft\Windows\CurrentVersion\Explorer

This happens every single shutdown.

If this issue can't be resolved then my only option to resolve it is to uninstall Avast.

Offline DPX

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Re: PC shutdown problems
« Reply #39 on: June 19, 2020, 03:56:15 PM »
Problem definitely not solved for me, but I haven't tried the beta version. In general, I tend to shy away from beta versions of software due to their potential for greater instability. That said, it doesn't look like the beta version fixed the issue for everyone anyway.

As for AvastSvc.log, where do I upload it? I can't attach it here because this board doesn't allow attachments that large. Is there somewhere specific I need to upload it to or could I just use Google Drive or Dropbox? Also, I know you guys asked for AvastSvc.log, but do you also want AvastSvc.log.old as well?

Offline Asyn

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Re: PC shutdown problems
« Reply #40 on: June 20, 2020, 07:08:33 AM »
As for AvastSvc.log, where do I upload it? I can't attach it here because this board doesn't allow attachments that large. Is there somewhere specific I need to upload it to or could I just use Google Drive or Dropbox?
You can upload it here: ftp://ftp.avast.com/incoming/
Pick a unique name (and post it here), so the devs can find it. Thanks
W 8.1 [x64] - Avast PremSec 21.4.2463.B4 [UI.617] - EEK - Firefox ESR 78.10.1 [NS/uBO/PB] - TB 78.10.1
Avast-Tools: Secure Browser 90.1 - Cleanup 21.1 - SecureLine 5.11 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline whatalifemate

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Re: PC shutdown problems
« Reply #41 on: June 21, 2020, 11:36:17 AM »
Problem solved definitively with version 20.5.2411 build 20.5.5366.561
Thank you all
Good news, thanks for the feedback.

Hi, Where can I download Avast version 20.5.2411 build 20.5.5366.561 from? Couldn't find any link at all.

Offline Asyn

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Re: PC shutdown problems
« Reply #42 on: June 21, 2020, 11:42:29 AM »
W 8.1 [x64] - Avast PremSec 21.4.2463.B4 [UI.617] - EEK - Firefox ESR 78.10.1 [NS/uBO/PB] - TB 78.10.1
Avast-Tools: Secure Browser 90.1 - Cleanup 21.1 - SecureLine 5.11 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline whatalifemate

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Re: PC shutdown problems
« Reply #43 on: June 21, 2020, 06:38:16 PM »
Thanks for the response.

But this Online installer installs the latest version, i.e, 20.5.2412 , NOT the 20.5.2411.

Still same problem! Getting painful.

Can you please either give me the link to an Offline installer or some Stable version of free Avast that doesn't have shutdown issue.

Offline DavidR

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Re: PC shutdown problems
« Reply #44 on: June 21, 2020, 07:11:27 PM »
Thanks for the response.

But this Online installer installs the latest version, i.e, 20.5.2412 , NOT the 20.5.2411.

Still same problem! Getting painful.

Can you please either give me the link to an Offline installer or some Stable version of free Avast that doesn't have shutdown issue.

That is the latest Beta version 20.5.2412, the link you clicked doesn't specify the version and is just the on-line installer (that downloads the latest beta version link).  There is no off-line installation posted for the beta builds.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.3.2459 (build 21.3.6164.561) UI 1.0.609/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security