Author Topic: PC shutdown problems  (Read 31344 times)

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Offline whatalifemate

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Re: PC shutdown problems
« Reply #45 on: June 21, 2020, 07:30:35 PM »
ok, then, since this is still buggy, where can i get offline installer of Stable version of free Avast?

Offline bob3160

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Re: PC shutdown problems
« Reply #46 on: June 21, 2020, 08:02:33 PM »
ok, then, since this is still buggy, where can i get offline installer of Stable version of free Avast?
You'll need to wait till the current beta gets released to the stable version or,
Install the beta which contains the fix via the links provided.
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Offline whatalifemate

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Re: PC shutdown problems
« Reply #47 on: June 22, 2020, 12:26:55 AM »
//Install the beta which contains the fix via the links provided.//

Where is the link? someone pointed me to the online installer link which only installed the latest version with the bug. i want an offline installer to 20.5.2411

A question: Isn't there any Stable version of free Avast at all?

Offline DavidR

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Re: PC shutdown problems
« Reply #48 on: June 22, 2020, 12:48:48 AM »
//Install the beta which contains the fix via the links provided.//

Where is the link? someone pointed me to the online installer link which only installed the latest version with the bug. i want an offline installer to 20.5.2411

A question: Isn't there any Stable version of free Avast at all?

As I have said: "There is no off-line installation posted for the beta builds."

The only off-links in the forums are for the regular program update installation file. 

You would either have to go back to regular release of avast 20.4.2410 (which presumably you had a problem with) or wait for the regular program update release 20.5.xxxx when the beta session is closed.  Which hopefully shouldn't be too long.
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Offline whatalifemate

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Re: PC shutdown problems
« Reply #49 on: June 22, 2020, 02:25:50 AM »
Both regular ver 20.4.2410 and beta ver 20.5.2412 caused shutdown issue.

Couldn't find the offline installer for 20.5.2411 which is reported to be good.

I guess now I have to look for some other antivirus. Disappointed by Avast.

Offline jaroslav.nix

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Re: PC shutdown problems
« Reply #50 on: June 22, 2020, 08:03:55 AM »
Guys, I am very sorry to hear you are still experiencing the issue with slow shutdown. Unfortunately our QA were not able to reproduce it in-house, so it is probably connected to some specific HW or combination/conflict of/with some 3rd party SW. Could you please try to provide a full memory dump as requested in:
https://forum.avast.com/index.php?topic=234120.msg1547400#msg1547400

and help us this way to analyse the issue. Thank you in advance, your help is much appreciated.

Offline chris..

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Re: PC shutdown problems
« Reply #51 on: June 22, 2020, 12:47:33 PM »
Both regular ver 20.4.2410 and beta ver 20.5.2412 caused shutdown issue.

Couldn't find the offline installer for 20.5.2411 which is reported to be good.

I guess now I have to look for some other antivirus. Disappointed by Avast.
I think you thought a little too much that the beta version 20.5.2411 solved the problem...
It's reported to be good only by salvatore27
and if it had been good for everyone with that beta, there's no reason why it shouldn't work with the later beta (2412)
The problem seems not to be solved, and the best way to solve it is to give the logs as requested by jaroslav.nix.

Offline bob3160

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Re: PC shutdown problems
« Reply #52 on: June 22, 2020, 02:12:56 PM »
"Couldn't find the offline installer for 20.5.2411 which is reported to be good."
You can't find what doesn't exist.
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Offline DPX

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Re: PC shutdown problems
« Reply #53 on: June 22, 2020, 07:47:26 PM »
As for AvastSvc.log, where do I upload it? I can't attach it here because this board doesn't allow attachments that large. Is there somewhere specific I need to upload it to or could I just use Google Drive or Dropbox?
You can upload it here: ftp://ftp.avast.com/incoming/
Pick a unique name (and post it here), so the devs can find it. Thanks
There are no buttons or options to upload the file. There's just a mostly-blank page that says "parent directory" under the heading of "Index of /incoming/". How do I upload the file directly from my browser?

I tried dragging-and-dropping a file called "DPX_AvastErrorSlowReboot.zip" but it's not showing up in the folder you gave me. In fact, all it did was download it for me, which isn't useful at all.

Guys, I am very sorry to hear you are still experiencing the issue with slow shutdown. Unfortunately our QA were not able to reproduce it in-house, so it is probably connected to some specific HW or combination/conflict of/with some 3rd party SW.
Nothing has changed other than Avast's update. All the other software and hardware has remained the same (at least on my machine), so it's only logical to conclude that the problem is Avast. Not to mention that the errors shown in Event Viewer clearly point to Avast being the problem.

So please... don't try to pass this off as a hardware or 3rd party software problem. It's not. The problem is Avast and it needs to be fixed. I've paid for my version and its subscription, and I won't put up with burning money by uninstalling Avast and going with something else.
« Last Edit: June 22, 2020, 08:13:52 PM by DPX »

Offline jaroslav.nix

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Re: PC shutdown problems
« Reply #54 on: June 22, 2020, 10:03:05 PM »
As for the uploading, you can use either our FTP server (the "how-to procedure" is available on https://support.avast.com/en-us/article/FTP-file-upload/) or any other public sharing service (dropbox, google drive, one drive etc.) and share the link here.

And please I am sorry that it sounds I blame other (3rd party SW or HW), that was not my intention. I wanted to say it's probably some combination of some SW (or PC configuration/settings) and Avast AV of course. The bug might be in the Avast product of course as well as it might be some conflict, which happen only in combination with specific SW installed on the same machine, since we were not able to reproduce yet in our lab.

Thank you for understanding.

Offline LOR PAL

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Re: PC shutdown problems
« Reply #55 on: June 23, 2020, 04:47:28 AM »
Hello, I also have the same problem, before I used Windows 8.1 and the shutdown was eternal. A couple of days ago I switched to Windows 7 Ultimate and I just tested beta 20.5 and it presents the same problem.
I have 2GB of RAM and a 1.60GB Intel Atom processor. It is underpowered but nothing like this ever happened to me. I only have problem with that computer. Because my Windows 10 x64 PC doesn't have that glitch.
I had to uninstall avast Free because it gave me errors when evaluating the system.
I hope they fix this because they were an avast user for years.

Regards.

The same problem with AVG Free.
« Last Edit: June 23, 2020, 06:50:26 AM by LOR PAL »

Offline Hoai Nam

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Re: PC shutdown problems
« Reply #56 on: June 23, 2020, 12:06:11 PM »
I have three computers running Avast and have the same problem. Sometimes, it took 3-4 minutes to shutdow. How can I make it shutdown faster?

Offline Asyn

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Re: PC shutdown problems
« Reply #57 on: June 23, 2020, 12:09:51 PM »
Hi guys, if you're willing to help, see Reply #20 from Jaroslav.
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Offline HVM

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Re: PC shutdown problems
« Reply #58 on: June 23, 2020, 12:43:53 PM »
Windows 8.1 x86, same problem
I have uploaded the memory dump into Firefox send
https://send.firefox.com/download/95fb5c4a33c21e04/#d2F6atUTjoq3aHaTeUIqGA
Hope to resolve this issue soon

Offline jaroslav.nix

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Re: PC shutdown problems
« Reply #59 on: June 23, 2020, 01:28:49 PM »
Thank you HVM for the dump, we will have look onto it and I will let you know our findings. Much appreciated. Thank you again.