Author Topic: PC shutdown problems  (Read 31346 times)

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Offline bob3160

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Re: PC shutdown problems
« Reply #15 on: May 19, 2020, 02:36:11 PM »
But please keep in mind the stop (command 255) will require user consent dialog, so this can't be easily scripted by "bad guys".
Thanks, It restored the service with one exception.
The system tray icon still indicates a problem.

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Offline jaroslav.nix

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Re: PC shutdown problems
« Reply #16 on: May 19, 2020, 02:43:56 PM »
you are right, same for me ;-) I will report as a "bug" internally

Offline Kristian46

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Re: PC shutdown problems
« Reply #17 on: May 19, 2020, 02:48:56 PM »
Windows 7, Avast Premium Security
Since I installed the program update on May 4, 2020, the system is very slow when shutting down the PC.
If I go to the Event Viewer / System and look for events that occurred during shutdown, I find an error reporting "Avast Antivirus service was not shut down properly after receiving a system shutdown check".
If, before shutting down the computer, I deactivate the main protections "files, behavior, web, e-mail) until the next restart, then the computer will shut down normally in a few seconds.

same here shutting down takes more time on my end, i have the same OS too, tho i havent tried to deactivate avast components

Offline salvatore27

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Re: PC shutdown problems
« Reply #18 on: May 20, 2020, 08:24:42 AM »
Thank you Jaroslav. I installed Beta 20.4 version, but the shutdown is always slow.
So I used the command sc.exe control "avast! antivirus" 255 and in this case the pc shuts down normally in 30 seconds.
I will use this method to solve the problem until it is solved.
Unfortunately I don't have much time these days to help you with the dumps.
Thanks anyway

Offline Kristian46

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Re: PC shutdown problems
« Reply #19 on: May 20, 2020, 10:34:37 AM »
Same issue, take few minutes to shutdown my PC.
W7 x64
Avast Free 20.3.2405 build 20.3.5200.561 (4 May 2020)

same OS here windows 7 x64 , same issue, about a week since this problem started whenever i shutdown it takes 1 and half minutes and now i noticed today when i was to reboot pc now it was doubled by minute now it takes 2 minutes... so i decided to turnoff avast shields control permanently and shut down was back to 5 to 7 seconds normal,i hope this major problem will resolve soon,i was thinking soon it might get to the point of BSOD during shutdown, so i turn avast off for the meantime

Offline jaroslav.nix

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Re: PC shutdown problems
« Reply #20 on: May 20, 2020, 01:22:12 PM »
I have tried (once more) on my VM with Windows 7 x64 and it works just fine (unfortunately for the analysis). Could you guys (one of you with the issue) please get the crash-dump with the Ctrl+ScrollLock trick at the moment when the computer is shutting down for about a minute:
https://support.avast.com/en-my/article/Windows-complete-memory-dump

And share it with us via the FTP server.

Or if you don't have time to experiment, please try to ZIP and upload the logs for avast service:
"c:\ProgramData\AVAST Software\Avast\log\AvastSvc.log"

and let us know the name of uploaded file. Thank you.

Offline flashman

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Re: PC shutdown problems
« Reply #21 on: May 23, 2020, 05:57:27 AM »
Same issue, take few minutes when reboot or shutdown.

Win7 x86 SP1 with latest update
Avast Free v20.3.2405 is very slow when shutting down the PC.
I try the Beta version.
Avast Free v20.4.2408 (build 20.4.5273.561) is the same problem.

Avast 20.1 and 20.2 reboot or shutdown normally.

Offline chris..

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Re: PC shutdown problems
« Reply #22 on: May 23, 2020, 01:28:16 PM »
I had already posted it a few days ago here but my message was deleted because I was replying to David_27 who was HS on this topic ...There are also 2 French users who have this problem of slow reboot, but both of them are using W8.1 and not W7.
Guy Pépin & GEGEPING or here in english.

Offline Asyn

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Re: PC shutdown problems
« Reply #23 on: May 23, 2020, 01:40:09 PM »
There are also 2 French users who have this problem of slow reboot, but both of them are using W8.1 and not W7.
Guy Pépin & GEGEPING or here in english.
Hi Chris, in case they're willing to help, please see instructions in Reply #20 from Jaroslav. Cheers
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Offline oro_cell

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Re: PC shutdown problems
« Reply #24 on: May 26, 2020, 01:14:02 AM »
Hi,

I'm experimenting a shutdown issue after Avast last update, also a French user using W7 ultimate. Shutting down is a fast process that usually takes 10 seconds max, but now it takes several minutes. I tried different things to shut it down faster like a defrag and chek disc but it won't change a thing. Last thing I though to do it to verify online if other users had the same issue and here I am.

I'm on the free version 20.3.2405 (build 20.3.5200.574)

Offline p.l.kleczek

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Re: PC shutdown problems
« Reply #25 on: May 29, 2020, 09:08:57 PM »
I'm experiencing probably the same issue - it takes approx. 3 minutes for my OS to shut the Avast Antivirus service.

- Version of AIS: 20.3.2405 Free (build: 20.3.5200.574)
- OS: Windows 7 Pro EN 64-bit SP1 (6.1; Build 7601: Service Pack 1)
- Other security related software installed: Zone Alarm, Windows Defender
- Which AV(s) did you use before Avast: none
« Last Edit: May 30, 2020, 10:21:24 AM by p.l.kleczek »

Offline TheOwner

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Re: PC shutdown problems
« Reply #26 on: June 07, 2020, 03:12:36 PM »
Still not fixed in 20.4.2410
My PC sometimes delay restart/shutdown to many minutes with error in "Windows event viewer" Avast service was not properly shutdown.

Win 7 64bit, Avast free

Offline aileron369

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Re: PC shutdown problems
« Reply #27 on: June 09, 2020, 08:53:25 AM »
having the same problem...
windows 7 x64
tried other antivirus
avira - ok (but hard to uninstall)
panda - ok
avg - having same problem like avast , it's take 3min or longer to shutdown/restart

Offline jaroslav.nix

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Re: PC shutdown problems
« Reply #28 on: June 09, 2020, 11:01:41 AM »
Guys, thank you very much for reporting, could someone with the problem please try to help us to analyse the issue and follow the steps mentioned here:

I have tried (once more) on my VM with Windows 7 x64 and it works just fine (unfortunately for the analysis). Could you guys (one of you with the issue) please get the crash-dump with the Ctrl+ScrollLock trick at the moment when the computer is shutting down for about a minute:
https://support.avast.com/en-my/article/Windows-complete-memory-dump

And share it with us via the FTP server.

Or if you don't have time to experiment, please try to ZIP and upload the logs for avast service:
"c:\ProgramData\AVAST Software\Avast\log\AvastSvc.log"

and let us know the name of uploaded file. Thank you.

Offline DPX

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Re: PC shutdown problems
« Reply #29 on: June 09, 2020, 10:38:38 PM »
Similar problem for me. I'm using Win 7 Pro x64 (all updates) and Avast Premium Security 20.4.2410 (build 20.4.5312.577). No other antivirus or anti-malware software installed now or at any earlier date.

Whenever I reboot, the system hangs for a very long time (at the "shutting down" screen) and eventually reboots. Fortunately, there's no slow down or hanging when I shut down, although the Event ID warnings/errors listed below still occur.

Shutting down shields (all or any combination) has no effect whatsoever on the slow reboot and hang time. I tried this with both Self-Defense mode on and off, so that has no effect either. Both Silent Mode and Hardened Mode are switched off.

Interestingly enough, I found that if I switched the Program Compatibility Assistant Service (in services.msc) from "automatic" to "disabled," the error (Event ID 7043) didn't appear in Event Viewer; the warning (Event ID 1530) was still recorded, however. Reboot time wasn't decreased, so there was no point in keeping PCAS set to "disabled."

Here are the full results in Event Viewer:

Event ID 1530 (User Profile Service)
DETAIL - 3 user registry handles leaked from \Registry\User\S-1-5-21-4097084660-844498693-2369078883-1000:
Process 1364 (\Device\HarddiskVolume3\Program Files\AVAST Software\Avast\AvastSvc.exe) has opened key \REGISTRY\USER\S-1-5-21-4097084660-844498693-2369078883-1000
Process 1364 (\Device\HarddiskVolume3\Program Files\AVAST Software\Avast\AvastSvc.exe) has opened key \REGISTRY\USER\S-1-5-21-4097084660-844498693-2369078883-1000

Event ID 7043 (Service Control Manager)
The Avast Antivirus service did not shut down properly after receiving a preshutdown control.
Process 1364 (\Device\HarddiskVolume3\Program Files\AVAST Software\Avast\AvastSvc.exe) has opened key \REGISTRY\USER\S-1-5-21-4097084660-844498693-2369078883-1000\Software\Microsoft\Windows\CurrentVersion\Explorer
« Last Edit: June 09, 2020, 10:46:30 PM by DPX »