Author Topic: PC shutdown problems  (Read 31133 times)

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Offline LOR PAL

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Re: PC shutdown problems
« Reply #60 on: June 23, 2020, 04:24:36 PM »
Hi guys, if you're willing to help, see Reply #20 from Jaroslav.

I didn't find anything from that file. Also AVG also has the same problem.
On my Windows 7 computer I decide to switch to Pande Dome until there is something new. Until then I hope they solve it.

Online DavidR

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Re: PC shutdown problems
« Reply #61 on: June 23, 2020, 06:42:37 PM »
Hi guys, if you're willing to help, see Reply #20 from Jaroslav.

I didn't find anything from that file. Also AVG also has the same problem.
On my Windows 7 computer I decide to switch to Pande Dome until there is something new. Until then I hope they solve it.

I don't know what you were hoping to find.  The post in Reply #20 was asking people to send the log file or create a crash (when this happens) dump and again send the memory dump file so these can be analysed buy the Avast Team.
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Offline LOR PAL

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Re: PC shutdown problems
« Reply #62 on: June 23, 2020, 09:07:20 PM »
Hi guys, if you're willing to help, see Reply #20 from Jaroslav.

I didn't find anything from that file. Also AVG also has the same problem.
On my Windows 7 computer I decide to switch to Pande Dome until there is something new. Until then I hope they solve it.

I don't know what you were hoping to find.  The post in Reply #20 was asking people to send the log file or create a crash (when this happens) dump and again send the memory dump file so these can be analysed buy the Avast Team.

And I tell you there was no such log file. I was hoping that at least the beta version would fix the problem but not even that. And I repeat that it also happened with AVG which means that it is a major problem.
Anyway, it is not the first time that it happens, avast usually has bad performance streaks.
Regards.

Online DavidR

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Re: PC shutdown problems
« Reply #63 on: June 23, 2020, 09:29:55 PM »
If there is no log there, then the other request was to create a crash (when this happens) dump and again send the memory dump file so these can be analysed buy the Avast Team.

Doing that gives Avast a lot to work with as the the possible cause and fix it if they can.
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Offline chris..

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Re: PC shutdown problems
« Reply #64 on: June 24, 2020, 01:10:26 PM »
If there is no log there, then the other request was to create a crash (when this happens) dump and again send the memory dump file so these can be analysed buy the Avast Team.

Doing that gives Avast a lot to work with as the the possible cause and fix it if they can.
I especially feel that these demands made by avast are too complicated. For many, it's much easier to move on if avast doesn't simplify its support and file upload.
I thought, reading the notes of the last release, that it would be simpler but obviously not.
Quote
Improved support - Our support team can now help you send them logs to diagnose problems.
What else did the latest version bring with the help of support?
Have you tried the procedure for creating a memory dump with the whole  procedure?
I have done it myself and I didn't even try to send the file to the ftp server: another obstacle to the simplicity of the support...So I understand that many ordinary users are resigned to it.
They probably don't care about performing complicated procedures to provide a simple debug file to avast, that's just my point of view. ;)

Offline nojunkAU

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Re: PC shutdown problems
« Reply #65 on: June 25, 2020, 01:13:31 PM »
Avast is causing slow shutdown for me too.
Service logs uploaded to FTP as "{my registered email} avastsvc logs.zip"

Win7 64bit
Avast version 20.4.2410 (build 20.4.5312.580)
« Last Edit: June 25, 2020, 02:02:41 PM by nojunk3071 »

Offline jaroslav.nix

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Re: PC shutdown problems
« Reply #66 on: June 26, 2020, 02:37:31 PM »
Hello guys, I might have some good news. We have been able to localize one of the possible reasons and fix it in our latest beta version 20.5.2414 (build 20.5.5402.561). Could you please try to reproduce the issue with shutdown slowdown with beta version announced at:
https://forum.avast.com/index.php?topic=235107.0

And many thanks to all of you who has provided us logs or dumps, it really helped us to analyze the issue. Thanks again.

Let me please know if the beta version works better or not. Thank you.

Offline GEGEPING

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Re: PC shutdown problems
« Reply #67 on: June 30, 2020, 08:53:53 AM »
Hi,

For me on my Dell D630 Seven pro 64.

The shutdown took every time a long time.

But it wasn't the biggest problem.

Windows update told to me that there are update from windows component and Office 2013 pro.

I tried to update several time nothing error message, i resest wu nothing.

And last we i uninstall The last avast free version with the clean exe on safe mode and restart.

I tried to update and all available update has been installer successfully ;D

So i guess that something was wrong on the last release for my laptop.

I don't know if Seven is really supported by software product, but for antivirus some brand doesn't install on my pc either with light exe or full offline exe.

Now i run with another antivirus on my dell and still have avast free on my Asus I7 w8.1 64

Hope really that new stable version will correct the shutdown problem and other mentionned by user.

The shutdown problem is also present surely on 8.1 and 10 for me after quit all thinks and wait 3min.

If not the shutdown will take a long time, maybe release memory problem with avast component i don't know.

What i remember is that the last good avast working version was anterior  of may.

Even free or on subscription version.

Want to stay on avast, but not with such growing problem >:(

Thanks guys ;)

GG

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Offline Bob283

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Re: PC shutdown problems
« Reply #68 on: July 09, 2020, 07:23:43 AM »
Win7 64bit
Avast version 20.4.2410 (build 20.4.5312.583)

Event 7043. The Avast Antivirus service did not shut down properly after receiving a preshutdown control.

I have a three minute delay before shutting down which is unacceptable. Has anything been done by Avast to rectify this issue please?

Bob

Offline Asyn

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Re: PC shutdown problems
« Reply #69 on: July 09, 2020, 07:32:13 AM »
Win7 64bit
Avast version 20.4.2410 (build 20.4.5312.583)
Update to the latest version (20.5.2415): https://forum.avast.com/index.php?topic=235204.0
Win 8.1 [x64] - Avast PremSec 21.10.6772.IBC [UI.679] - EEK - Firefox ESR 91.3 [NS/uBO/PB] - TB 91.3.2
Avast-Tools: Secure Browser 96.0 - Cleanup 21.3 - SecureLine 5.14 - Driver Updater 21.3 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline NULL2

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Re: PC shutdown problems
« Reply #70 on: July 15, 2020, 01:11:37 AM »
Thank you for reporting. It might be known bug, which is going to be fixed in the upcoming 20.4. release (internal tracking number AV-22446), but it can be also something new. Could you please try to help us to analyze the issue and install xperf tool. The 64-bit version for Windows 7 can be downloaded from:
http://public.avast.com/~nix/users/xperf/xperf_x64.msi

after installation, please run the tool via command (in elevated command prompt):
"c:\Program Files (x86)\Windows Kits\10\Windows Performance Toolkit\xbootmgr.exe"  -trace shutdown -numRuns 1 -traceFlags DiagEasy+DISPATCHER+Profile+SYSCALL -stackwalk Profile+CSwitch+ReadyThread

The install folder will probably differ, this is example for Windows 10. This command will reboot you computer twice and create new file with ETL file extension. Please ZIP it and share the file with us via FTP:
https://support.avast.com/en-sg/article/FTP-file-upload

and let us know the uploaded file name. Thank you.

Hi,

Avast  20.5.2415 -  extremely long shutdown even on double SSD on Windows 7 SP1.
See below screenshot from that perf tool https://pasteboard.co/JhG426U.png

Offline sinister2

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Re: PC shutdown problems
« Reply #71 on: August 04, 2020, 07:13:33 PM »
Just started getting the exact same problem here after installing the recent program update a few days ago (30th July update). Running Windows 7 64 bit and it's now taking about 4-5 minutes to shutdown PC.

Have restored complete drive from backup made a few weeks ago and it works fine and shuts down properly. Then to test I installed the Avast 30th July update and once again it takes 4-5 mins to shutdown, so the problem is 100% definitely down to the Avast update and nothing else.

I've rolled back to my backup again and this time have not installed the 30th July update and for now everything is OK again. Hopefully there's a fix for this and if I install an update in another month or so it will be OK.

Offline HVM

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Re: PC shutdown problems
« Reply #72 on: August 06, 2020, 03:45:03 AM »
Avast Free Antivirus 20.6.2420(build 20.6.5495.588)
Windows 8.1 X86
No other security-related software installed

The problem is back,Moreover,shutdown and restart will encounter this problem

Download the complete dump file:https://cowtransfer.com/s/705d0cf0ca6346

Offline bob3160

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Re: PC shutdown problems
« Reply #73 on: August 06, 2020, 03:38:59 PM »
Avast Free Antivirus 20.6.2420(build 20.6.5495.588)
Windows 8.1 X86
No other security-related software installed

The problem is back,Moreover,shutdown and restart will encounter this problem

Download the complete dump file:https://cowtransfer.com/s/705d0cf0ca6346
I've alerted Avast. Let's see if that helps.
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Offline assembler

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Re: PC shutdown problems
« Reply #74 on: August 08, 2020, 06:11:35 PM »
i've a computer shop and i was installinmg Avast from about 14 years... and like now i'm forced to switch (every day) 1 or 2 computer to another product to "fix" the shutdown issue (that si affecting a lot of my customers from more than 4 months)