Author Topic: Can't install Avast  (Read 607 times)

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Offline laffy3342

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Can't install Avast
« on: May 12, 2020, 02:57:57 PM »
I wanted to do a complete scan, so I enabled rootkit and UEFI bios scan in settings. (oh god why?)

After the scan, pc takes 2+ minutes to shut down. (it was 10 seconds before)

I checked event viewer, realized it was leaking some registry keys. Completely removed avast (picked uninstall for good option, restarted.)

Shut down problem fixed, download new setup file.

Run the setup, it says: installer cannot continue because the last Avast operation was performed without restarting. I restart, nothing. I clean the registry, nothing. I run the file as admin, nothing. No other av installed on the pc.

My only guess now is I have quite a few windows services disabled, maybe I disabled something that avast needs, to install? Which services does avast need to be installing?


Below is the log:

2020-05-12 13:00:29.098Infoinstup[3092,3336]Command: '"C:\Windows\Temp\asw.7a4f9be54cb2483d\instup.exe" /sfx /sfxstorage:C:\Windows\Temp\asw.7a4f9be54cb2483d /edition:1 /prod:ais /cookie:mmm_ava_001_999_a4e_m /guid:7cc146c8-0ab8-4d45-ae10-1c48248e84a2 /ga_clientid:e88e71e9-7c9a-42d4-bb0a-04313d5cf2d2'
2020-05-12 13:00:29.098Infoinstup[3092,3336]CPU: Intel(R) Core(TM) i5 CPU       M 430  @ 2.27GHz,4
2020-05-12 13:00:29.098Infoinstup[3092,3336]OS: Windows 7 SP1 x64
2020-05-12 13:00:29.098Infoinstup[3092,3336]setup: x86
2020-05-12 13:00:29.098Infoinstup[3092,3336]Memory: 57% load. Phys:1748816/4118384K free, Page:4194303/4194303K free, Virt:4076164/4194176K free
2020-05-12 13:00:29.098Infoinstup[3092,3336]DISKs: C:\ - 86250MB free / 209GB total
2020-05-12 13:00:29.098Infoinstup[3092,3336]DISKs: D:\ - 38MB free / 0GB total
2020-05-12 13:00:29.098Infoinstup[3092,3336]Running module version: instup.exe - '20.3.5200.0'
2020-05-12 13:00:29.099Infoinstup[3092,3336]Running module version: Instup.dll - '20.3.5200.0'
2020-05-12 13:00:29.103Infomutex[3092,3336]The ownership of the fallback mutex has been successfully taken.
2020-05-12 13:00:29.111Noticeservers[3092,3336]Load: 'urlpgm' key used as the program repository.
2020-05-12 13:00:29.117Infoservers[3092,3336]Server definition(s) loaded from 'C:\Windows\Temp\asw.7a4f9be54cb2483d\servers.def'
2020-05-12 13:00:29.122Infoprod[3092,3336]LoadPartInfo: program = prg_ais-14030965 returned 0x00000000
2020-05-12 13:00:29.122Infoprod[3092,3336]LoadPartInfo: setup = setup_ais-14030965 returned 0x00000000
2020-05-12 13:00:29.122Infoprod[3092,3336]LoadUatInfo: uat.vpx returned 0x00000000
2020-05-12 13:00:29.122Infoprod[3092,3336]LoadUatInfo: uat64.vpx returned 0x00000000
2020-05-12 13:00:29.122Infoprod[3092,3336]LoadUatInfo: uata64.vpx returned 0x00000000
2020-05-12 13:00:29.122Infoengine[3092,3336]LoadLatestProdAndParts: product file 'prod-pgm.vpx' was successfully loaded.
2020-05-12 13:00:29.139Infouat[3092,3336]UpdateLatestPartInfo: called, repo_id: 'iavs9x', part_id: program, installed_ver: ffffffff, latest_ver: 14030965
2020-05-12 13:00:30.204Infoengine[3092,3336]LoadLatestProdAndParts: part file part-prg_ais-14030965.vpx was successfully loaded.
2020-05-12 13:00:30.479Infoinstcore[3092,3336]PkgLoadProductInfo: product XML was successfully loaded for part 'program'.
2020-05-12 13:00:30.480Infouat[3092,3336]UpdateLatestPartInfo: called, repo_id: 'iavs9x', part_id: setup, installed_ver: ffffffff, latest_ver: 14030965
2020-05-12 13:00:31.404Infoengine[3092,3336]LoadLatestProdAndParts: part file part-setup_ais-14030965.vpx was successfully loaded.
2020-05-12 13:00:31.406Infoinstcore[3092,3336]PkgLoadProductInfo: product XML was successfully loaded for part 'setup'.
2020-05-12 13:00:31.412Infoprod[3092,3336]LoadPartInfo: jrog2 = jrog2-5af returned 0x00000000
2020-05-12 13:00:31.412Infoprod[3092,3336]LoadPartInfo: vps = vps_windows-20050300 returned 0x00000000
2020-05-12 13:00:31.412Infoengine[3092,3336]LoadLatestProdAndParts: product file 'prod-vps.vpx' was successfully loaded.
2020-05-12 13:00:31.417Infoengine[3092,3336]LoadLatestProdAndParts: part file part-jrog2-5af.vpx was successfully loaded.
2020-05-12 13:00:32.503Infoengine[3092,3336]LoadLatestProdAndParts: part file part-vps_windows-20050300.vpx was successfully loaded.
2020-05-12 13:00:32.506Infoinstcore[3092,3336]PkgLoadProductInfo: product XML was successfully loaded for part 'vps'.
2020-05-12 13:00:32.510Infoini_access[3092,724]watch task for C:\Windows\Temp\asw.7a4f9be54cb2483d\config.ini started
2020-05-12 13:00:32.510Infoshepsync[3092,3336]Wait interval 60
2020-05-12 13:00:32.510Infoini_access[3092,724]watch task for C:\Windows\Temp\asw.7a4f9be54cb2483d\config.def started
2020-05-12 13:00:32.510Infoini_access[3092,724]watch task for C:\Windows\Temp\asw.7a4f9be54cb2483d\avast5.ini started
2020-05-12 13:00:32.557Infoshepsync[3092,3336]Trying server IP address '5.62.40.21'
2020-05-12 13:00:33.135Infoshepsync[3092,3336]Download of config file config.def from shepherd.ff.avast.com succeeded.
2020-05-12 13:00:33.144Infoshepsync[3092,3336]Config file C:\Windows\Temp\asw.7a4f9be54cb2483d\config.def successfully updated to version 3493
2020-05-12 13:00:36.147Infoshepsync[3092,3336]Postpone interval was reset
2020-05-12 13:00:36.150Infolicense[3092,3336]request to: https://alpha-license-dealer.ff.avast.com/common/v1/device/unattendedtrial
2020-05-12 13:00:37.846Infolicense[3092,3336]request to: https://alpha-license-dealer.ff.avast.com/common/v1/device/discoverwks
2020-05-12 13:00:38.064Infolicense[3092,3336]request to: https://alpha-iqs.ff.avast.com/inifiles
2020-05-12 13:00:38.919Infowizard[3092,3336]Running module version: HTMLayout.dll - '20.3.5200.0'
2020-05-12 13:00:38.920Infoini_access[3092,724]watch task for C:\Windows\Temp\asw.7a4f9be54cb2483d\burger_client.ini started
2020-05-12 13:00:38.930Infowizard[3092,3336]Loaded module version: C:\Windows\Temp\asw.7a4f9be54cb2483d\HTMLayout.dll - '20.3.5200.0'
2020-05-12 13:00:38.993Infowizard[3092,3336]Setup gui was successfully started.
« Last Edit: May 12, 2020, 03:02:41 PM by laffy3342 »

Offline laffy3342

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Re: Can't install Avast
« Reply #1 on: May 12, 2020, 03:07:37 PM »
Out of all the lines, it shows this line as an error:

2020-05-12 13:00:29.111Noticeservers[3092,3336]Load: 'urlpgm' key used as the program repository.

Tried avast clear program in safe mode, still not solved.
« Last Edit: May 12, 2020, 03:27:34 PM by laffy3342 »

Offline Asyn

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Win 8.1 [x64] - Avast PremSec 21.2.2453.Beta#4 [UI.601] - EEK - Firefox ESR 78.8 [NS/uBO/PB] - TB 78.8
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Offline laffy3342

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Re: Can't install Avast
« Reply #3 on: May 14, 2020, 03:46:40 AM »
I've never heard of comodo. Does the log indicate such a thing?

Anyway, I solved the problem by deleting the avast file under C: in safe mode. Avast cleaner wasn't doing its job properly, even when launched in safe mode. Manually deleting solved it.

After reinstalling avast, I still have registry leak problem which causes my pc to take 3 minutes to shut down (normally 10 seconds)