Author Topic: not able to login  (Read 2894 times)

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Offline krypton

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not able to login
« on: May 13, 2020, 04:10:16 PM »
hello avast

i have formatted my android phone today. i am not able to login avast password from the email i received when i activated avast password. i am getting the error when i try to login from my email i got from avast. see screenshot of my email.

see this error in screenshot. please help me.
LAPTOP: LENOVO G50, 4 GB RAM, 500 GB HARD DISK, AVAST PREMIUM SECURITY 2020, WINDOWS 8.1

Offline krypton

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Re: not able to login
« Reply #1 on: May 14, 2020, 01:00:50 PM »
Someone please help me. I am stucked with avast password manager. I am not able to login.

Please help

Avast I need help please.
LAPTOP: LENOVO G50, 4 GB RAM, 500 GB HARD DISK, AVAST PREMIUM SECURITY 2020, WINDOWS 8.1

Offline r@vast

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Re: not able to login
« Reply #2 on: May 15, 2020, 08:05:27 AM »
Hi,

I have sent you a PM.

Offline krypton

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Re: not able to login
« Reply #3 on: May 15, 2020, 11:51:29 AM »
Hi avast.

Thank you. It worked.

Can u please tell me how can I log in my avast password manager in future if I again face same issue?

What's the easy procedure to login without facing that expiry link issue?

LAPTOP: LENOVO G50, 4 GB RAM, 500 GB HARD DISK, AVAST PREMIUM SECURITY 2020, WINDOWS 8.1

Offline r@vast

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Re: not able to login
« Reply #4 on: May 18, 2020, 01:28:33 PM »
Hi avast.

Thank you. It worked.

Can u please tell me how can I log in my avast password manager in future if I again face same issue?

What's the easy procedure to login without facing that expiry link issue?

Hi,

You can use the same link I sent you if need be.

Offline krypton

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Re: not able to login
« Reply #5 on: May 18, 2020, 08:49:47 PM »
Hi avast.

Thank you. It worked.

Can u please tell me how can I log in my avast password manager in future if I again face same issue?

What's the easy procedure to login without facing that expiry link issue?

Hi,

You can use the same link I sent you if need be.

It's the only way to login by using that link?

Why we can't use email id and password in password manager. To use that link is tough to keep that safe or may be in future that link will also show expire link error again.

LAPTOP: LENOVO G50, 4 GB RAM, 500 GB HARD DISK, AVAST PREMIUM SECURITY 2020, WINDOWS 8.1

Offline r@vast

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Re: not able to login
« Reply #6 on: May 19, 2020, 11:22:19 AM »
Hi,
this is the process you would normally follow.
https://support.avast.com/en-ww/article/255/#idt_020




Offline krypton

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Re: not able to login
« Reply #7 on: May 20, 2020, 04:23:43 PM »
Thank you. I will use that steps in future to login.

LAPTOP: LENOVO G50, 4 GB RAM, 500 GB HARD DISK, AVAST PREMIUM SECURITY 2020, WINDOWS 8.1

Offline Albert187

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Re: not able to login
« Reply #8 on: June 25, 2020, 03:19:27 AM »
Hello I'm having the same type of issue.

Offline r@vast

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Re: not able to login
« Reply #9 on: June 25, 2020, 01:50:51 PM »
Hello I'm having the same type of issue.

Hi,

Please follow this guide: https://support.avast.com/en-ww/article/255/#idt_020
Under Android - go with option A.