Author Topic: Installation difficulties  (Read 312 times)

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Offline Don_Munda

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Installation difficulties
« on: May 21, 2020, 08:24:44 PM »
Hello everyone!
After being off the avast train for a while, I decided to hop back on and reinstall, but keep running into errors with the installation.  I've run through the basic troubleshooters, as well as ensuring there are no other anti-viruses installed on the machine.  Here's my installation log; thanks in advance for any help!


2020-05-21 18:14:47.298Infoinstup[4148,9340]Command: '"C:\WINDOWS\Temp\asw.559209b412b9cab3\instup.exe" /sfx:lite /sfxstorage:C:\WINDOWS\Temp\asw.559209b412b9cab3 /edition:1 /prod:ais /guid:e94e11a9-8e58-4fcf-a9dd-fd6db7a47b91 /ga_clientid:4492d720-abb8-491a-b561-f0c198863c16 /ga_clientid:4492d720-abb8-491a-b561-f0c198863c16 /edat_dir:C:\WINDOWS\Temp\asw.898a228a362eca5c'
2020-05-21 18:14:47.298Infoinstup[4148,9340]CPU: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz,4
2020-05-21 18:14:47.298Infoinstup[4148,9340]OS: Windows 10 (10.0.18362) x64
2020-05-21 18:14:47.298Infoinstup[4148,9340]setup: x64
2020-05-21 18:14:47.298Infoinstup[4148,9340]Memory: 33% load. Phys:11164292/16718908K free, Page:22917592/30350396K free, Virt:137434566660/137438953344K free
2020-05-21 18:14:47.298Infoinstup[4148,9340]DISKs: C:\ - 32634MB free / 118GB total
2020-05-21 18:14:47.298Infoinstup[4148,9340]DISKs: D:\ - 416305MB free / 931GB total
2020-05-21 18:14:47.298Infoinstup[4148,9340]DISKs: F:\ - 65258MB free / 465GB total
2020-05-21 18:14:47.299Infoinstup[4148,9340]DISKs: G:\ - 122286MB free / 232GB total
2020-05-21 18:14:47.299Infoinstup[4148,9340]Running module version: instup.exe - '20.3.5200.0'
2020-05-21 18:14:47.299Infoinstup[4148,9340]Running module version: Instup.dll - '20.3.5200.0'
2020-05-21 18:14:47.302Infomutex[4148,9340]The ownership of the fallback mutex has been successfully taken.
2020-05-21 18:14:47.303Infoinstup[4148,9340]The proxy settings read from registry ('http=localhost:7769;https=localhost:7769').
2020-05-21 18:14:47.303Infoinstup[4148,9340]The proxy settings were successfully set from OS ('localhost', 7769).
2020-05-21 18:14:47.308Infoshepsync[4148,9340]Wait interval 60
2020-05-21 18:14:47.308Infoini_access[4148,12268]watch task for C:\WINDOWS\Temp\asw.559209b412b9cab3\config.ini started
2020-05-21 18:14:47.308Infoini_access[4148,12268]watch task for C:\WINDOWS\Temp\asw.559209b412b9cab3\config.def started
2020-05-21 18:14:47.309Infoini_access[4148,5852]watch task for C:\WINDOWS\Temp\asw.559209b412b9cab3\avast5.ini started
2020-05-21 18:14:47.336Infoshepsync[4148,9340]Trying server IP address '5.62.40.172'
2020-05-21 18:14:49.964Infoshepsync[4148,9340]Download of config file config.def from shepherd.ff.avast.com succeeded.
2020-05-21 18:14:49.972Infoshepsync[4148,9340]Config file C:\WINDOWS\Temp\asw.559209b412b9cab3\config.def successfully updated to version 3500
2020-05-21 18:14:52.978Infoshepsync[4148,9340]Postpone interval was reset
2020-05-21 18:14:53.009Infoini_access[4148,12268]watch task for C:\WINDOWS\Temp\asw.559209b412b9cab3\burger_client.ini started
2020-05-21 18:14:53.031Infowizard[4148,9340]Running module version: HTMLayout.dll - '20.3.5200.0'
2020-05-21 18:14:53.038Infowizard[4148,9340]Loaded module version: C:\Windows\Temp\asw.559209b412b9cab3\HTMLayout.dll - '20.3.5200.0'
2020-05-21 18:14:53.089Infowizard[4148,9340]Setup gui was successfully started.
2020-05-21 18:14:53.089Infoinstcore[4148,9340]Sfx setup update has started.
2020-05-21 18:14:53.092Noticeservers[4148,9340]Load: 'urlpgm' key used as the program repository.
2020-05-21 18:14:53.094Infoservers[4148,9340]Server definition(s) loaded from 'C:\WINDOWS\Temp\asw.559209b412b9cab3\servers.def'
2020-05-21 18:14:53.113InfoAres[4148,9340]{ctx} 'b4380882.iavs9x.u.avast.com' domain was resolved into [23.47.205.144]
2020-05-21 18:14:53.113InfoAres[4148,9340]{ctx} 'b4380882.iavs9x.u.avast.com' domain was resolved into [23.47.205.138]
2020-05-21 18:14:53.122InfoAres[4148,9340]{ctx} 's-iavs9x.avcdn.net' domain was resolved into [23.32.72.136]
2020-05-21 18:14:53.129InfoAres[4148,9340]{ctx} 'd4130079.iavs9x.u.avast.com' domain was resolved into [23.40.62.27]
2020-05-21 18:14:53.129InfoAres[4148,9340]{ctx} 'd4130079.iavs9x.u.avast.com' domain was resolved into [23.40.62.50]
2020-05-21 18:14:53.132InfoAres[4148,9340]{ctx} 'd4479313.iavs9x.u.avast.com' domain was resolved into [23.47.205.138]
2020-05-21 18:14:53.132InfoAres[4148,9340]{ctx} 'd4479313.iavs9x.u.avast.com' domain was resolved into [23.47.205.144]
2020-05-21 18:14:53.139InfoAres[4148,9340]{ctx} 'm5972635.iavs9x.u.avast.com' domain was resolved into [23.47.205.144]
2020-05-21 18:14:53.139InfoAres[4148,9340]{ctx} 'm5972635.iavs9x.u.avast.com' domain was resolved into [23.47.205.138]
2020-05-21 18:14:53.145InfoAres[4148,9340]{ctx} 't7758057.iavs9x.u.avast.com' domain was resolved into [23.47.205.138]
2020-05-21 18:14:53.145InfoAres[4148,9340]{ctx} 't7758057.iavs9x.u.avast.com' domain was resolved into [23.47.205.144]
2020-05-21 18:14:53.223InfoAres[4148,9340]{ctx} 'd4479313.iavs9x.u.avast.com' domain was resolved into [2600:1408:7400::17c7:4723]
2020-05-21 18:14:53.223InfoAres[4148,9340]{ctx} 'd4479313.iavs9x.u.avast.com' domain was resolved into [2600:1408:7400::17c7:4758]
2020-05-21 18:14:53.227InfoAres[4148,9340]{ctx} 's-iavs9x.avcdn.net' domain was resolved into [2600:1408:9000:2b2::240d]
2020-05-21 18:14:53.227InfoAres[4148,9340]{ctx} 's-iavs9x.avcdn.net' domain was resolved into [2600:1408:9000:2b7::240d]
2020-05-21 18:14:53.236InfoAres[4148,9340]{ctx} 'b4380882.iavs9x.u.avast.com' domain was resolved into [2600:1408:7400::17c7:4758]
2020-05-21 18:14:53.236InfoAres[4148,9340]{ctx} 'b4380882.iavs9x.u.avast.com' domain was resolved into [2600:1408:7400::17c7:4723]
2020-05-21 18:14:53.240InfoAres[4148,9340]{ctx} 'd4130079.iavs9x.u.avast.com' domain was resolved into [2600:1408:7400::17c7:4758]
2020-05-21 18:14:53.240InfoAres[4148,9340]{ctx} 'd4130079.iavs9x.u.avast.com' domain was resolved into [2600:1408:7400::17c7:4723]
2020-05-21 18:14:53.251InfoAres[4148,9340]{ctx} 't7758057.iavs9x.u.avast.com' domain was resolved into [2600:1408:7400::17c7:4723]
2020-05-21 18:14:53.251InfoAres[4148,9340]{ctx} 't7758057.iavs9x.u.avast.com' domain was resolved into [2600:1408:7400::17c7:4758]
2020-05-21 18:14:53.259InfoAres[4148,9340]{ctx} 'm5972635.iavs9x.u.avast.com' domain was resolved into [2600:1408:7400::17c7:4723]
2020-05-21 18:14:53.259InfoAres[4148,9340]{ctx} 'm5972635.iavs9x.u.avast.com' domain was resolved into [2600:1408:7400::17c7:4758]
2020-05-21 18:14:53.261Infoservers[4148,9340]'http://t7758057.iavs9x.u.avast.com/iavs9x' with [23.47.205.138] chosen for 'program'
2020-05-21 18:15:14.487ErrorCurl[4148,9340]{ctx} 'http://t7758057.iavs9x.u.avast.com/iavs9x/servers.def.vpx' from [23.47.205.138] was not downloaded (12007, Couldn't connect to server)
2020-05-21 18:15:14.494Warningdldwrap[4148,9340]HttpGet: download type switched to WinHttp IPv4
2020-05-21 18:15:16.495Infoservers[4148,9340]'http://b4380882.iavs9x.u.avast.com/iavs9x' with [23.47.205.138] chosen for 'program'
2020-05-21 18:15:20.501ErrorWinHttp[4148,9340]{ctx} 'http://b4380882.iavs9x.u.avast.com/iavs9x/servers.def.vpx' from [127.0.0.1] was not downloaded (12029, A connection with the server could not be established)
2020-05-21 18:15:20.505Warningdldwrap[4148,9340]HttpGet: download type switched to Curl IPv6
2020-05-21 18:15:22.507Infoservers[4148,9340]'http://d4479313.iavs9x.u.avast.com/iavs9x' with [2600:1408:7400::17c7:4758] chosen for 'program'
2020-05-21 18:15:43.913ErrorCurl[4148,9340]{ctx} 'http://d4479313.iavs9x.u.avast.com/iavs9x/servers.def.vpx' from [2600:1408:7400::17c7:4758] was not downloaded (12007, Couldn't connect to server)
2020-05-21 18:15:43.917Warningdldwrap[4148,9340]HttpGet: download type switched to WinHttp IPv6
2020-05-21 18:15:45.919Infoservers[4148,9340]'http://b4380882.iavs9x.u.avast.com/iavs9x' with [2600:1408:7400::17c7:4723] chosen for 'program'
2020-05-21 18:15:45.920ErrorWinHttp[4148,9340]{ctx} 'http://b4380882.iavs9x.u.avast.com/iavs9x/servers.def.vpx' from [2600:1408:7400::17c7:4723] was not downloaded (12005, The URL is invalid)
2020-05-21 18:15:45.923Warningdldwrap[4148,9340]HttpGet: download type switched to Curl IPv4
2020-05-21 18:15:47.927Infoservers[4148,9340]'http://t7758057.iavs9x.u.avast.com/iavs9x' with [23.47.205.138] chosen for 'program'
2020-05-21 18:16:09.156ErrorCurl[4148,9340]{ctx} 'http://t7758057.iavs9x.u.avast.com/iavs9x/servers.def.vpx' from [23.47.205.138] was not downloaded (12007, Couldn't connect to server)
2020-05-21 18:16:09.159Warningdldwrap[4148,9340]HttpGet: download type switched to WinHttp IPv4
2020-05-21 18:16:11.160Infoservers[4148,9340]'http://d4479313.iavs9x.u.avast.com/iavs9x' with [23.47.205.144] chosen for 'program'
2020-05-21 18:16:15.166ErrorWinHttp[4148,9340]{ctx} 'http://d4479313.iavs9x.u.avast.com/iavs9x/servers.def.vpx' from [127.0.0.1] was not downloaded (12029, A connection with the server could not be established)
2020-05-21 18:16:15.169Warningdldwrap[4148,9340]HttpGet: download type switched to Curl IPv6
2020-05-21 18:16:17.173Infoservers[4148,9340]'http://d4130079.iavs9x.u.avast.com/iavs9x' with [2600:1408:7400::17c7:4723] chosen for 'program'
2020-05-21 18:16:38.406ErrorCurl[4148,9340]{ctx} 'http://d4130079.iavs9x.u.avast.com/iavs9x/servers.def.vpx' from [2600:1408:7400::17c7:4723] was not downloaded (12007, Couldn't connect to server)
2020-05-21 18:16:38.409Warningdldwrap[4148,9340]HttpGet: download type switched to WinHttp IPv6
2020-05-21 18:16:40.411Infoservers[4148,9340]'http://m5972635.iavs9x.u.avast.com/iavs9x' with [2600:1408:7400::17c7:4723] chosen for 'program'
2020-05-21 18:16:40.412ErrorWinHttp[4148,9340]{ctx} 'http://m5972635.iavs9x.u.avast.com/iavs9x/servers.def.vpx' from [2600:1408:7400::17c7:4723] was not downloaded (12005, The URL is invalid)
2020-05-21 18:16:40.415Warningdldwrap[4148,9340]HttpGet: download type switched to Curl IPv4 SSL
2020-05-21 18:16:42.418Infoservers[4148,9340]'https://s-iavs9x.avcdn.net/iavs9x' with [23.32.72.136] chosen for 'program'
2020-05-21 18:17:03.648ErrorCurl[4148,9340]{ctx} 'https://s-iavs9x.avcdn.net/iavs9x/servers.def.vpx' from [23.32.72.136] was not downloaded (12007, Couldn't connect to server)
2020-05-21 18:17:03.651Warningdldwrap[4148,9340]HttpGet: download type switched to Curl IPv6 SSL
2020-05-21 18:17:05.654Infoservers[4148,9340]'https://s-iavs9x.avcdn.net/iavs9x' with [2600:1408:9000:2b7::240d] chosen for 'program'
2020-05-21 18:17:26.882ErrorCurl[4148,9340]{ctx} 'https://s-iavs9x.avcdn.net/iavs9x/servers.def.vpx' from [2600:1408:9000:2b7::240d] was not downloaded (12007, Couldn't connect to server)
2020-05-21 18:17:26.919Infoini_access[4148,5852]watch task termination requested
2020-05-21 18:17:26.920Infoini_access[4148,5852]watch task for C:\WINDOWS\Temp\asw.559209b412b9cab3\avast5.ini gracefully terminated
2020-05-21 18:17:26.920Infoini_access[4148,5852]watch task termination requested
2020-05-21 18:17:26.920Infoini_access[4148,5852]watch task for C:\WINDOWS\Temp\asw.559209b412b9cab3\burger_client.ini gracefully terminated
2020-05-21 18:17:26.920Infoini_access[4148,12268]watch task for C:\ProgramData\Avast Software\Avast\avast5.ini started
2020-05-21 18:19:53.008Infoini_access[4148,8096]watch task for C:\ProgramData\Avast Software\Avast\burger_client.ini started

Offline Asyn

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Re: Installation difficulties
« Reply #1 on: May 22, 2020, 06:13:13 AM »
Make sure Avast isn't blocked by a firewall and try again.
W8.1 [x64] - Avast PremSec 21.4.2463.B4i [UI.617] - EEK - Firefox ESR 78.10.1 [NS/uBO/PB] - TB 78.10.1
Avast-Tools: Secure Browser 90.1 - Cleanup 21.1 - SecureLine 5.11 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0