"upgrade" popup won't go away

[Elizabeth188]

I keep getting a big popup in the middle of my screen (even in fullscreen videos/games) that tells me my free licence is expiring and I need to renew. I click renew free, but it just takes me to buy it and then pops up again 30 minutes later.  I'm sick and tired of this popup getting me killed in game

[Asyn]

-> https://support.avast.com/article/Activate-Free-Antivirus

[Elizabeth188]

Yup step 3 is my nemesis. I'm doing exactly those instructions, but step 3 keeps coming back and I still have a big red button telling me to active. I even tried updating even though I had that on auto.

[Asyn]

Make sure Avast isn't blocked by a firewall and try again.

[Elizabeth188]

My firewall wasn't the problem and my internet is more than fine. I finally updated on attempt 4 and the big red "activate" is gone. Changed updates to "notify me". I guess I'll reply again if the popup kills me again. Just thought I'd let this issue be known.

[Asyn]

Thanks for the feedback.

[DavidR]

My firewall wasn't the problem and my internet is more than fine. I finally updated on attempt 4 and the big red "activate" is gone. Changed updates to "notify me". I guess I'll reply again if the popup kills me again. Just thought I'd let this issue be known.

I don't think that Updates were the problem, as the renewal popup is different and isolated from 'Program' updates.  I have had Program Updates set to Manual for some considerable time and that doesn't stop the Renewal notification popup.

You could consider using Silent Mode when running games - Settings > General > Notifications - Use silent mode.

This does mean silent, no alerts, no notifications, no interaction, so I personally recommend using whilst gaming only.  Outside of gaming, ads may well be a pain, that is the cost of free (I just ignore them) and as Asyn said the paid versions have options to disable ads/promotions.

[chris...]

Maybe the info was still in temp windows memory or in browser history?

[bob3160]

Maybe the info was still in temp windows memory or in browser history?

When all else fails, reboot.

[Elizabeth188]

I'm a gamer, silent mode is the only mode I use.
It was the failing update that causing the issue. It stopped when I finally got it to update and looks like it popped up every time the update failed.
I had to restart and use task manager to stop all "nonessential" programs to get it to update though.

[Asyn]

I'm a gamer, silent mode is the only mode I use.

Side note, silent mode isn't optimised for gaming, check out DND mode.
https://support.avast.com/en-ww/article/Antivirus-Do-Not-Disturb-FAQ