Need help with Avast Premium Security

[Susan212]

Hi, I installed Avast Premium Security, entered the activation code, rebooted my pc & I still cannot connect to the internet when Avast Premium Security is enabled.  I know it's the program that is the issue, because when I disable the shields, I can connect to the internet.  Any ideas on how I can I fix this problem please?  Paying $89.99 will be a waste otherwise.

[Asyn]

- Which version/build of Avast Premium..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

[Susan212]

Avast: 20.3.2405 (build 20.3.5200.561)
Windows 7
Only Avast Cleanup Premium
And I think it was the free Avast before this.

[Asyn]

1. Download Avast Premium Security: https://files.avast.com/iavs9x/avast_premium_security_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.

[Susan212]

Thank you for trying to help me, but I actually ended up contacting Avast help & they assisted me with changing some settings.  Cheers, Sue

[Asyn]

No problem.