Author Topic: Need help with Avast Premium Security  (Read 329 times)

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Offline Susan212

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Need help with Avast Premium Security
« on: May 22, 2020, 05:54:38 AM »
Hi, I installed Avast Premium Security, entered the activation code, rebooted my pc & I still cannot connect to the internet when Avast Premium Security is enabled.  I know it's the program that is the issue, because when I disable the shields, I can connect to the internet.  Any ideas on how I can I fix this problem please?  Paying $89.99 will be a waste otherwise.
« Last Edit: May 22, 2020, 05:57:33 AM by Susan212 »

Offline Asyn

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Re: Need help with Avast Premium Security
« Reply #1 on: May 22, 2020, 06:23:09 AM »
- Which version/build of Avast Premium..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
Win 8.1 [x64] - Avast PremSec 21.2.2453.Beta#4 [UI.601] - EEK - Firefox ESR 78.8 [NS/uBO/PB] - TB 78.8
Avast-Tools: Secure Browser 88.2 - Cleanup P 21.1 - SecureLine 5.9 - Driver Updater 21.1 - CCleaner 5.77
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Susan212

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Re: Need help with Avast Premium Security
« Reply #2 on: May 22, 2020, 06:27:16 AM »
Avast: 20.3.2405 (build 20.3.5200.561)
Windows 7
Only Avast Cleanup Premium
And I think it was the free Avast before this.

Offline Asyn

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Re: Need help with Avast Premium Security
« Reply #3 on: May 22, 2020, 06:35:13 AM »
1. Download Avast Premium Security: https://files.avast.com/iavs9x/avast_premium_security_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
Win 8.1 [x64] - Avast PremSec 21.2.2453.Beta#4 [UI.601] - EEK - Firefox ESR 78.8 [NS/uBO/PB] - TB 78.8
Avast-Tools: Secure Browser 88.2 - Cleanup P 21.1 - SecureLine 5.9 - Driver Updater 21.1 - CCleaner 5.77
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Susan212

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Re: Need help with Avast Premium Security
« Reply #4 on: May 22, 2020, 06:47:37 AM »
Thank you for trying to help me, but I actually ended up contacting Avast help & they assisted me with changing some settings.  Cheers, Sue :)

Offline Asyn

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Re: Need help with Avast Premium Security
« Reply #5 on: May 22, 2020, 06:50:31 AM »
No problem. :)
Win 8.1 [x64] - Avast PremSec 21.2.2453.Beta#4 [UI.601] - EEK - Firefox ESR 78.8 [NS/uBO/PB] - TB 78.8
Avast-Tools: Secure Browser 88.2 - Cleanup P 21.1 - SecureLine 5.9 - Driver Updater 21.1 - CCleaner 5.77
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0