Author Topic: cancelling subscriptions problem  (Read 2725 times)

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Offline Rob286

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cancelling subscriptions problem
« on: October 07, 2019, 08:44:36 PM »
hi, i want cancel my premium security continuous subscription[renewed in 30 days time] jrmmh3-xdkz2j-5ec7x6 and avast passwords jrmmh3-xdkz2j-5ec7x6 but there is no button to do this. Think Avast are making things hard to unsubscribe. How can i do this,nothing on subscriptions page on how to do this. cheers Rob  treborhoff@sky.com

Offline Stellarman

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Re: cancelling subscriptions problem
« Reply #1 on: October 08, 2019, 09:48:40 AM »
hi, i want cancel my premium security continuous subscription[renewed in 30 days time] jrmmh3-xdkz2j-5ec7x6 and avast passwords jrmmh3-xdkz2j-5ec7x6 but there is no button to do this. Think Avast are making things hard to unsubscribe. How can i do this,nothing on subscriptions page on how to do this. cheers Rob  treborhoff@sky.com

Hi,

I just cancelled both of your subscriptions.

Your licenses are still valid until:
Avast Passwords Mar/26/2020
Avast Internet Security Nov/06/2019

Thank you and have a nice day.

Offline Christine190

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Re: cancelling subscriptions problem
« Reply #2 on: December 25, 2019, 04:50:06 AM »
Hi, I tried canceling my subscription through another forum thread, but I haven't heard back at all, so I want to try this thread instead.  This is honestly such a struggle to cancel my subscription and there is no obviously easy way to do this.

Offline Martin1000

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Re: cancelling subscriptions problem
« Reply #3 on: May 21, 2020, 01:01:34 AM »
 >:(
Hi
Trying to cancel my clean up subscription but finding it difficult to do this. This is not fair in relation to making things difficult for people to cancel subscriptions

Martin

Offline DavidR

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Re: cancelling subscriptions problem
« Reply #4 on: May 21, 2020, 01:35:53 AM »
>:(
Hi
Trying to cancel my clean up subscription but finding it difficult to do this.

This is not fair in relation to making things difficult for people to cancel subscriptions

Martin

In what way are you finding this difficult ?

What did you try ?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.8.2487 (build 21.8.6586.697) UI 1.0.666/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Martin1000

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Re: cancelling subscriptions problem
« Reply #5 on: May 22, 2020, 10:36:09 AM »
I cancelled my VPN Subscription with avast by clicking the dropdown box choosing unsubscribe and it said I was unsubscribed from the VPN. When it came to the Cleanup premium it did not give me that option so I tried going through the email process with Avast which is a nightmare however I still sent several emails to cancel both the VPN (just in case) and the Cleanup Premium.

Offline Martin1000

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Re: cancelling subscriptions problem
« Reply #6 on: May 22, 2020, 10:39:51 AM »
Got an email from Avast charging me through Paypal £39.99 and £29.99 for these two free trials now subscriptions even though I tried to cancel both

Offline DavidR

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Re: cancelling subscriptions problem
« Reply #7 on: May 22, 2020, 11:07:50 AM »
Were you using the Support Ticket system and when did you do this  ?
You should have gotten an email response with a ticket ID number did you get one (if so what was it)  ?

Submitting multiple tickets for the same thing can slow the process as they are handled in FiFo order, as it gets pushed back in the order.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.8.2487 (build 21.8.6586.697) UI 1.0.666/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Martin1000

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Re: cancelling subscriptions problem
« Reply #8 on: May 22, 2020, 12:11:03 PM »
I did not get a support ticket as it said that during the covid crisis it may take them longer to respond and I did this on 20th May 2020. I tried going through the system several times. I also unsubscribed from the VPN account on my screen pop up for avast and it said unsubscribed but I also followed up by emailing to cancel my two subscriptions when the free trial  expired and they were submitted

Cleanup premium subscription when free trial expired Order I.D. 77468183600 £39.99
VPN subscription when free trial expired Order I.D.  77468182200 £29.99

Offline Martin1000

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Re: cancelling subscriptions problem
« Reply #9 on: May 22, 2020, 12:14:42 PM »
Yes I did submit multiple requests because I could not follow the difficult procedures in trying to cancel. Before this you just had to unsubscribe from Avast but now it is much more complicated and I was getting anxious at trying to contact Avast