Author Topic: "We didn't find any phishing threats or malware here, but..."  (Read 6513 times)

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Offline ParrotCreative

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One of our clients is a school, and they have Avast's browser extension installed on all student and staff computers.

Recently, a warning began to appear on the site saying "We didn't find any phishing threats or malware here, but many of our users gave the site a thumbs down".

Our assumption is that a few students must have done since the site is clear of malware and has received lots of great feedback from students, staff and parents.

Is there anything that can be done to counter this? So far, our only idea was that staff are asked to rate the site from their extension.

Offline Asyn

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Re: "We didn't find any phishing threats or malware here, but..."
« Reply #1 on: May 27, 2020, 03:31:25 PM »
Well, (afaik) it can be reset, but if the students downvote it again, you end up where you started.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline ParrotCreative

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Re: "We didn't find any phishing threats or malware here, but..."
« Reply #2 on: May 27, 2020, 04:05:08 PM »
Well, (afaik) it can be reset, but if the students downvote it again, you end up where you started.

Thanks for responding! Do you know how you would go about resetting it?

Offline Asyn

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W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline pennybotello7

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Re: "We didn't find any phishing threats or malware here, but..."
« Reply #4 on: Yesterday at 04:36:48 PM »
You can report it here: https://www.avast.com/false-positive-file-form.php

Does this form still work or has another one appeared?

Offline DavidR

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Re: "We didn't find any phishing threats or malware here, but..."
« Reply #5 on: Yesterday at 06:46:13 PM »
You can report it here: https://www.avast.com/false-positive-file-form.php

Does this form still work or has another one appeared?

Yes it does, did you try it  ?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 23.1.6049 (build 23.1.7883.774) UI 1.0.746/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security