Author Topic: Unable to Cancel Subscription  (Read 2808 times)

0 Members and 1 Guest are viewing this topic.

Offline stevegray203

  • Newbie
  • *
  • Posts: 2
Unable to Cancel Subscription
« on: May 28, 2020, 05:44:00 PM »
I am having the exact same issue as many others in this post with trying to cancel.  I NEVER received a confirmation email so there is no ID to enter into your system to cancel.  This is a shame because I actually liked your anti virus software and decided to give the Clean Up a try.  Thankfully the subscription does not end until the end of the month so I have time to contact my bank if necessary!
 I want to cancel - please have someone message me or email me a confirm and cancel my subscription for Avast Cleanup.
Thank You.   Subscription: BPRGJV-******-5LL9KS

Offline r@vast

  • Avast team
  • Massive Poster
  • *
  • Posts: 2761
Re: Unable to Cancel Subscription
« Reply #1 on: May 29, 2020, 08:49:43 AM »
I am having the exact same issue as many others in this post with trying to cancel.  I NEVER received a confirmation email so there is no ID to enter into your system to cancel.  This is a shame because I actually liked your anti virus software and decided to give the Clean Up a try.  Thankfully the subscription does not end until the end of the month so I have time to contact my bank if necessary!
 I want to cancel - please have someone message me or email me a confirm and cancel my subscription for Avast Cleanup.
Thank You.   Subscription: BPRGJV-******-5LL9KS

Hi,

Thank you for masking the code, however, I need the full code to be sent to me
via "Personal Message" (the option should be under my user name).

Offline Michael1988

  • Newbie
  • *
  • Posts: 1
Re: Unable to Cancel Subscription
« Reply #2 on: May 30, 2020, 03:29:16 AM »
I need help cancelling my subscription too before I get charged tomorrow.

Offline r@vast

  • Avast team
  • Massive Poster
  • *
  • Posts: 2761
Re: Unable to Cancel Subscription
« Reply #3 on: June 01, 2020, 08:50:36 AM »
I need help cancelling my subscription too before I get charged tomorrow.

Hi,
Please PM me the activation code.

Offline BlueWolfFangz

  • Newbie
  • *
  • Posts: 1
Re: Unable to Cancel Subscription
« Reply #4 on: June 02, 2020, 01:48:30 PM »
I am unable to cancel my avast premium and I don't have an order id but I do have the subscription

subscription: H8956Z-******-54L9ZJ

Offline r@vast

  • Avast team
  • Massive Poster
  • *
  • Posts: 2761
Re: Unable to Cancel Subscription
« Reply #5 on: June 02, 2020, 05:04:46 PM »
I am unable to cancel my avast premium and I don't have an order id but I do have the subscription

subscription: H8956Z-******-54L9ZJ

Hi,

Please PM me the full activation code.