Author Topic: Whitelist doesn't work  (Read 1882 times)

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Offline Leonardo Xavier

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Whitelist doesn't work
« on: May 29, 2020, 03:53:16 PM »
Hello!

Avast whitelisted my files yesterday, but continues blocking my application. I need whitelisting by digital signature. How I proceed? It's urgent!!

Thanks

Offline Pondus

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Re: Whitelist doesn't work
« Reply #1 on: May 29, 2020, 05:26:48 PM »
« Last Edit: May 29, 2020, 05:30:49 PM by Pondus »

Offline Leonardo Xavier

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Re: Whitelist doesn't work
« Reply #2 on: May 29, 2020, 07:11:11 PM »
Hi, thanks for response.

I already reported as a false positive, I was accepted into the Avast Whitelisting Program and yesterday the files were whitelisted by the whitelist system. But today my customers have apps blocked by Avast. So my question is: my digital signature are whitelisted or just the executable?

Online DavidR

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Re: Whitelist doesn't work
« Reply #3 on: May 29, 2020, 07:20:24 PM »
Hi, thanks for response.

I already reported as a false positive, I was accepted into the Avast Whitelisting Program and yesterday the files were whitelisted by the whitelist system. But today my customers have apps blocked by Avast. So my question is: my digital signature are whitelisted or just the executable?

Wouldn't your users have old unsigned versions of the executables ?
I believe your acceptance into the whitelisting program would rely on your files also being digitally signed.

The files would be checked for a digital signature as part of the scanning function.
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Offline Leonardo Xavier

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Re: Whitelist doesn't work
« Reply #4 on: May 29, 2020, 07:39:30 PM »
Hi, thanks for response.


Wouldn't your users have old unsigned versions of the executables ?


No, the file is signed for a long time ago.
After included in whitelist, the wrong detection changes immediately?

Online DavidR

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Re: Whitelist doesn't work
« Reply #5 on: May 29, 2020, 08:47:24 PM »
Hi, thanks for response.


Wouldn't your users have old unsigned versions of the executables ?


No, the file is signed for a long time ago.
After included in whitelist, the wrong detection changes immediately?

If that has the same digital signature as the one you registered, it would appear that you have just answered your question.

Quote from: Leonardo Xavier"
So my question is: my digital signature are whitelisted or just the executable?
A far as I'm aware only executables and possible any dll files (if you have any) would be signed.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.2.6105 (build 24.2.8918.824) UI 1.0.799/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security