Author Topic: Free Trial Cancellation Request  (Read 2719 times)

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Offline loganleybold

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Free Trial Cancellation Request
« on: June 06, 2020, 01:55:02 AM »
Hello, I want to cancel my free trial of the premium Avast version. My order number is 119876822139. Thank you

Offline Asyn

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Re: Free Trial Cancellation Request
« Reply #1 on: June 06, 2020, 07:25:17 AM »
-> https://support.avast.com/article/24/ (Orders/Subscriptions/Refunds)
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Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline ritabowers2

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Re: Free Trial Cancellation Request
« Reply #2 on: February 06, 2021, 05:14:40 PM »
I wish to cancel Order 238255643439 - please confirm cancellation request. Thank you

Offline Asyn

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Re: Free Trial Cancellation Request
« Reply #3 on: February 06, 2021, 05:19:52 PM »
I wish to cancel Order 238255643439 - please confirm cancellation request. Thank you
-> https://support.avast.com/en-ww/article/Sale-Billing-FAQ/
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Pondus

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Re: Free Trial Cancellation Request
« Reply #4 on: February 06, 2021, 06:57:19 PM »
If you need to cancel a free trail then it was not free   ???



Offline DavidR

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Re: Free Trial Cancellation Request
« Reply #5 on: February 06, 2021, 08:20:37 PM »
If you need to cancel a free trail then it was not free   ???

The trial is free, if you continue beyond that free trial period, then that product isn't free.

Part of the function of accessing the free trial is the completion of a payment mandate that will kick in at the end of the trial.  That is the point at which the user decides if they want to proceed.  Then they will have to ensure that they cancel that trial and uninstall the product.

Personally I would never sign up to a payment mandate prior to undertaking a trial. 
Asyn has given a link to that means of cancelling, however I don't know if there is a cancel means within the user interface or the account.avast.com Subscriptions section.
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