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Author Topic: Cannot find my paid subscriptions at https://subscriptions.avast.com  (Read 9301 times)

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Offline Rahul69

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Cannot find my paid subscriptions at https://subscriptions.avast.com
« on: June 06, 2020, 09:13:55 PM »
Hi,

I am unable to find my paid subscription for Avast Ultimate Security at https://subscriptions.avast.com . I was using same account with free antivirus earlier and then I purchased paid subscription for it. But I am still unable to find the subscription details in my account.
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Offline DavidR

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Re: Cannot find my paid subscriptions at https://subscriptions.avast.com
« Reply #1 on: June 06, 2020, 10:30:10 PM »
Can you expand on the information or message displayed when you check ?

What do you see if you Right click on the Avast Tray icon and select Registration Information ?
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Rahul69

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Re: Cannot find my paid subscriptions at https://subscriptions.avast.com
« Reply #2 on: June 07, 2020, 02:21:26 PM »
Hi,

I could see below in Subscriptions on this PC:
Avast Premium Security
Avast Cleanup
Avast SecureLine VPN
Avast Passwords
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Offline DavidR

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Re: Cannot find my paid subscriptions at https://subscriptions.avast.com
« Reply #3 on: June 07, 2020, 04:37:55 PM »
It should also show the expiry and the license number, etc.

Presumably you have linked this installation to your avast account my.avast.com location (you may have to login to access it).  If you start there rather than subscriptions.avast.com of the title, that too should be able to recover the same information.
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Rahul69

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Re: Cannot find my paid subscriptions at https://subscriptions.avast.com
« Reply #4 on: June 07, 2020, 08:50:17 PM »
I had logged into my.avast.com to go to subscriptions.avast.com. But still it does not show anything, I tries opening multiple times  on different days. Still no luck.
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Offline DavidR

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Re: Cannot find my paid subscriptions at https://subscriptions.avast.com
« Reply #5 on: June 07, 2020, 09:40:25 PM »
As an avast free user, registration/subscription information is no longer available, so I can't test anything.  But it should be on the paid versions of avast.

If you can see the details on the Avast tray icon, is that enough ?

The only other thing that I can think of is, is the email used to purchase different to the one you logon to my.avast.com ?
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Rahul69

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Re: Cannot find my paid subscriptions at https://subscriptions.avast.com
« Reply #6 on: June 08, 2020, 12:59:43 AM »
Hi,

I had been using free version and bought paid subscription on with same email. And I am trying to login through the same email.
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Offline DavidR

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Re: Cannot find my paid subscriptions at https://subscriptions.avast.com
« Reply #7 on: June 08, 2020, 02:53:44 AM »
Quote from: Rahul69 on June 08, 2020, 12:59:43 AM
Hi,

I had been using free version and bought paid subscription on with same email. And I am trying to login through the same email.

I can only suspect that the my.avast.com account is still associated with the old free version as that doesn't show subscriptions now.
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Rahul69

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Re: Cannot find my paid subscriptions at https://subscriptions.avast.com
« Reply #8 on: June 08, 2020, 02:59:11 PM »
So, How can I get it rectified?
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Offline DavidR

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Re: Cannot find my paid subscriptions at https://subscriptions.avast.com
« Reply #9 on: June 08, 2020, 03:24:48 PM »
Quote from: Rahul69 on June 08, 2020, 02:59:11 PM
So, How can I get it rectified?

Did you click the Find out why text (on that screen) ?
See attached image 1

That also gives other information and links on how to resolve it.
See attached image 2.
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Asklepios

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Re: Cannot find my paid subscriptions at https://subscriptions.avast.com
« Reply #10 on: June 14, 2020, 12:14:07 PM »
Hello,
I have exactly the same problem.
I purchased Avast Ultimate, installed and activated on 2 PC and also connected to my account; but my subscription doesn't appear on my account :(
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Offline Asyn

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Re: Cannot find my paid subscriptions at https://subscriptions.avast.com
« Reply #11 on: June 14, 2020, 12:44:54 PM »
Did you buy from Avast directly or from a reseller..?
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Asklepios

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Re: Cannot find my paid subscriptions at https://subscriptions.avast.com
« Reply #12 on: June 14, 2020, 02:20:08 PM »
I buy from a reseller
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Offline Asyn

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Re: Cannot find my paid subscriptions at https://subscriptions.avast.com
« Reply #13 on: June 14, 2020, 03:08:56 PM »
Quote from: Asklepios on June 14, 2020, 02:20:08 PM
I buy from a reseller
Afaik, only licences from Avast and official resellers (https://www.avast.com/business/partner-locator) are listed.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Asklepios

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Re: Cannot find my paid subscriptions at https://subscriptions.avast.com
« Reply #14 on: June 14, 2020, 03:24:59 PM »
Thanks @Asyn.
I did not know this detail.
An important question: does that mean that my license is not legal ? :-[
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