Author Topic: File white listing question  (Read 1219 times)

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Offline JC337

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File white listing question
« on: June 12, 2020, 04:29:43 PM »
I have a few users that have fujitsu scanners. The software they use to communicate with the scanner is "ScanSnap".

When installing Scansnap there is a file that is called at a later point in the installation that gets flagged by Avast.

The file that is called by the installation is located in the  "c:\users\installinguser\appdata\local\temp\" directory.

I had submitted a false positive form a couple months ago and it fixed the issue but now they have updated the software and it is being flagged again.

Another thing I noticed when the file is flagged I am unable to restore it from the virus vault in the Avast client. I get a simple error message stating "the file can't be restored". So the only way  to install the software is by making an exception during the installation process when I get the Avast alert. Problem with that is that the exception gets overwrote by the cloud console and adding the exception to the cloud console is kind of pointless when the name of the file is going to change every time the software is updated. I'm not willing to just add an exception to the appdata folder.

I was wondering if anyone has any suggestions on what route to take to get rid of this issue since the file/filename is going to change with every new revision of their software.
« Last Edit: June 12, 2020, 04:35:30 PM by JC337 »

Offline VítSU

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Re: File white listing question
« Reply #1 on: June 14, 2020, 11:23:21 AM »
Hello,

I am affraid that if is not the option to add an exception to the appdata folder, we have only one solution. Please contact the developer of the Scansnap app and ask them if they are willing to register into our whitelisting program.

https://www.avast.com/whitelist-program-registration

Probably you are not the only one who have this issue and it could be more advantageous for the developer to be a part of our program.

Best regards
Vít Suchánek 
Avast Whitelisting Team - AVAST Software s.r.o.
a: Přízova 7, 602 00 Brno-střed, Czech Republic
s: www.avast.com