url is good, avast gives false positive

[kurtwout]

Hello, I work at Wings Software. When our customers download the file setupwingsacc.exe from https://wings.be/nl/klantenzone/installatie/installatie-lokaal (first link).   Avast will give the message "The connection to download.wingscloud.eu has been lost due to an infection with URL: Blacklist. But that file or domain is safe.

I also downloaded the file once from work that have a different antivirus, and put the file on a stick. When I installed this file at home with Avast Free, Avast first analyzed the file, but after a few seconds Avast said the file was safe. Could you mark this file as a false positive so that our customers can download the files again at https://wings.be/nl/klantenzone/installatie/installatie-lokaal

download.wingscloud.eu is safe and not a URL blacklist.

[Stephen1066]

Hello.

You need to complete the form at https://www.avast.com/en-gb/false-positive-file-form.php

[kurtwout]

Thank you so much for your answer. Does it take long before they whitelist it?
Is it faster to call? Because now the customers cannot download the installation file...

[DavidR]

Thank you so much for your answer. Does it take long before they whitelist it?
Is it faster to call? Because now the customers cannot download the installation file...

That rather depends on Avasts reanalysis of the detection.

In the meantime, Please break links to suspect sites, e.g. wings.be/nl/klantenzone/installatie/installatie-lokaal

Clear at this check https://sitecheck.sucuri.net/results/wings.be

The points raised here you should also consider https://webhint.io/scanner/637f7b4d-3a4b-4a8a-81d4-ccb70539dfc5
Some of those security issues are referencing 3rd party URL, it is possible that one of these could also trigger the alert (though not certain). 

There is also a possibility that your Host could be hosting multiple domains on the same IP address and one of those might trigger the alert.  But I don't know if that would trigger a URL: Blacklist alert or not.