Author Topic: Can´t access to Avast Store from Avast UI  (Read 1823 times)

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Offline evilda

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Can´t access to Avast Store from Avast UI
« on: June 12, 2020, 11:48:54 AM »
I can´t access to Avast Store from Avast UI. It displays not connected to internet and check to internet connection. But I am connected to internet.
What could I do?

- I turned off Windows firewall.
- I reinstalled Avast.
- I restarted PC many times.
- I have Win 7.

Nothing helps me.




Offline Asyn

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Re: Can´t access to Avast Store from Avast UI
« Reply #1 on: June 12, 2020, 12:39:46 PM »
- Which Avast..? (Free/Pro/IS/Premium)
- Which version/build of Avast..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline evilda

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Re: Can´t access to Avast Store from Avast UI
« Reply #2 on: June 12, 2020, 12:53:08 PM »
- Which Avast..? (Free/Pro/IS/Premium)
- Which version/build of Avast..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

- Avast Free version (latest version 20.4.2410 (build 20.4.5312.577), after reinstall)
- Win 7 Ultimate SP1 64bit, build 7601
- nothing else antivirus than Avast Free was used

Offline Asyn

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Re: Can´t access to Avast Store from Avast UI
« Reply #3 on: June 12, 2020, 12:56:49 PM »
See if this helps: https://support.avast.com/en-ww/article/222/ (Changing DNS settings)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline evilda

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Re: Can´t access to Avast Store from Avast UI
« Reply #4 on: June 12, 2020, 04:09:28 PM »
See if this helps: https://support.avast.com/en-ww/article/222/ (Changing DNS settings)

No, it does´t help me... :(

Offline Asyn

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Re: Can´t access to Avast Store from Avast UI
« Reply #5 on: June 13, 2020, 05:29:34 AM »
You can use the direct link: https://www.avast.com/store
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline evilda

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Re: Can´t access to Avast Store from Avast UI
« Reply #6 on: June 16, 2020, 10:10:30 PM »
You can use the direct link: https://www.avast.com/store

Of course I can... but I would like to purchase a promo offer which is displaying in Avast UI. It needs to purchase via Avast UI.

Offline Asyn

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Re: Can´t access to Avast Store from Avast UI
« Reply #7 on: June 17, 2020, 06:53:15 AM »
Contact sales and mention the promo offer: https://support.avast.com/contact
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0