Author Topic: Cannot find my paid subscriptions at https://subscriptions.avast.com  (Read 4065 times)

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Offline Asyn

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Re: Cannot find my paid subscriptions at https://subscriptions.avast.com
« Reply #15 on: June 14, 2020, 03:39:21 PM »
Thanks @Asyn.
I did not know this detail.
An important question: does that mean that my license is not legal ? :-[
You're welcome. (See: https://www.avast.com/faq.php?article=AVKB26)
Win 8.1 [x64] - Avast PremSec 20.6.2420.BUC [UI.544] - CC 5.68 - EEK - FF ESR 68.11 [NS/AOS/uBO/PB] - TB 68.11 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Asklepios

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Re: Cannot find my paid subscriptions at https://subscriptions.avast.com
« Reply #16 on: June 14, 2020, 04:04:36 PM »
Thanks.
Do you know if "Serial Cart.com" is a fraudulent reseller ? :-[

Offline Asyn

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Re: Cannot find my paid subscriptions at https://subscriptions.avast.com
« Reply #17 on: June 14, 2020, 05:11:28 PM »
Do you know if "Serial Cart.com" is a fraudulent reseller ? :-[
Nope, but you can contact support.
Win 8.1 [x64] - Avast PremSec 20.6.2420.BUC [UI.544] - CC 5.68 - EEK - FF ESR 68.11 [NS/AOS/uBO/PB] - TB 68.11 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Asklepios

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Re: Cannot find my paid subscriptions at https://subscriptions.avast.com
« Reply #18 on: June 14, 2020, 06:45:29 PM »
OK, thanks I'll try to contact the support and post the answer.

Offline Asyn

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Re: Cannot find my paid subscriptions at https://subscriptions.avast.com
« Reply #19 on: June 15, 2020, 07:14:53 AM »
You're welcome.
Win 8.1 [x64] - Avast PremSec 20.6.2420.BUC [UI.544] - CC 5.68 - EEK - FF ESR 68.11 [NS/AOS/uBO/PB] - TB 68.11 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Asklepios

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Re: Cannot find my paid subscriptions at https://subscriptions.avast.com
« Reply #20 on: June 18, 2020, 04:15:47 PM »
Hello,
That's the answer of Avast support:

"Dear....................,
Thank you for your response.
My name is .................. and I will asssist you in absence of my collegue.
Your have bought your subscription on a reseller website, so this subscription is not related to your e-mail address in our system, and therefor it will never be visible on your Avast account. Only subscriptions bought on our official website are available on Avast account.
Unfortunately there is nothing we can do to change this.
I stay at your disposal for any other help.
Kind regards,
...................
Avast Customer Care"

Offline Asklepios

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Re: Cannot find my paid subscriptions at https://subscriptions.avast.com
« Reply #21 on: June 18, 2020, 04:17:08 PM »
Thanks.
Do you know if "Serial Cart.com" is a fraudulent reseller ? :-[

"Serial Cart.com" is a trusted reseller !

Offline Izuku

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Registered wrong email!!!
« Reply #22 on: June 30, 2020, 10:36:39 AM »
I registered wrong email. Then its subscribed automatically and i DELETED my AVAST. How can i find out my ID. How can i refund?

Offline Asyn

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Re: Registered wrong email!!!
« Reply #23 on: June 30, 2020, 10:38:40 AM »
I registered wrong email. Then its subscribed automatically and i DELETED my AVAST. How can i find out my ID. How can i refund?
-> https://support.avast.com/en-ww/article/Refund-request/
Win 8.1 [x64] - Avast PremSec 20.6.2420.BUC [UI.544] - CC 5.68 - EEK - FF ESR 68.11 [NS/AOS/uBO/PB] - TB 68.11 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0